Tiffany DeMayo
Richmond,VA
Summary
Adept at fostering robust partnerships and streamlining workflows, I enhanced productivity significantly at Century Distribution Systems. With a knack for critical evaluation and proficiency in Microsoft Office, I led initiatives that refined processes, achieving notable efficiencies. My assertiveness and vendor relations skills contributed to superior project management and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations & Support Liaison
Century Distribution Systems
04.2018 - 11.2024
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
Business Analyst
Century Distribution Systems
05.2016 - 04.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Corporate Account Coordinator
Estes Express
03.2014 - 05.2016
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for 4-person account management team.
- Escalated issues to appropriate channels as necessary.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Level 2 Business Analyst
Estes Express
03.2012 - 03.2014
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
Education
J. Sargeant Reynolds Community College
Richmond, VASkills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Critical evaluation capacity
- Proficient in Microsoft Office
- Virtual training
- Attention to detail
- Data research and validation
- Invoice processing
- Account reconciliation
- Vendor relations
Timeline
Operations & Support Liaison
Century Distribution Systems
04.2018 - 11.2024
Business Analyst
Century Distribution Systems
05.2016 - 04.2018
Corporate Account Coordinator
Estes Express
03.2014 - 05.2016
Level 2 Business Analyst
Estes Express
03.2012 - 03.2014
J. Sargeant Reynolds Community College
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