Breauna Smith
Tallahassee
Summary
Dedicated health services administration professional with strong communication and leadership skills. Successfully manages patient schedules and ensures adherence to health regulations, enhancing patient experiences and operational efficiency. Committed to continuous learning and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Bussiness Assistant
Heartland Dental
Tallahassee
07.2025 - Current
- Greeted patients warmly and managed front desk operations effectively.
- Processed referrals to specialists when required by the dentist.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient insurance information and processed billing accurately.
- Maintained organized patient records in compliance with privacy regulations.
- Coordinated communication between patients and dental staff seamlessly.
- Handled incoming calls and responded to inquiries professionally.
Health Services Administration Assistant
Leon County Detention Facility
Tallahassee
12.2024 - 07.2025
- Operations and Oversight
- Oversaw daily operations of staff to ensure efficient workflow
- Facilitated strategic planning sessions to align team objectives with organizational goals
- Ensured compliance with industry standards
- Supported healthcare delivery to patients
- Conducted performance evaluations and quality assurance to maintain service standards
Dental Assistant
Heartland Dental
Tallahassee
07.2018 - 12.2024
- Assisted with general, endo, and oral surgery procedures through proactive chair-side support
- Sterilized instruments and implemented procedures to comply with health and safety regulations.
- Captured dental images, ensuring compliance with patient safety guidelines
- Managed inventory and supply orders, ensuring timely restocking of necessary materials
- Managed scheduling and communication for office operations.
Business Assistant
Davis Dental Care
Bonaire
01.2013 - 07.2018
- Managed front office duties, including answered phones, checked office emails, and communicated with patients and insurance companies to ensure smooth operations
- Schedule and confirm appointments for multiple providers in office
- Utilize Dentrix for patient scheduling and records
- Filed insurance claims and followed up on outstanding claims while verifying benefits and explaining coverage to patients
- Post insurance and process accounts receivables
- Reviewed treatment plan fees and discussed patient options to facilitate informed decision-making
- Welcomed patients upon arrival in a friendly manner
Education
Associate of Applied Science - Dental Assisting
IntelliTec College
Colorado Springs, CO01-2012
High School -
Southwest Georgia Institute
Albany, GA01-2008
Skills
- Medical terminology
- Patient confidentiality
- Medical coding
- Financial management
- Schedule management
- Multitasking
- Team Leadership
- Conflict resolution
- Strong communication
- Detail-oriented
- Self-motivated
Additional Information
CPR/FIRST AID CERTIFIED
Timeline
Bussiness Assistant
Heartland Dental
07.2025 - Current
Health Services Administration Assistant
Leon County Detention Facility
12.2024 - 07.2025
Dental Assistant
Heartland Dental
07.2018 - 12.2024
Business Assistant
Davis Dental Care
01.2013 - 07.2018
Associate of Applied Science - Dental Assisting
IntelliTec College
High School -
Southwest Georgia Institute