Annette Castellanos
Lagrangeville,NY
Summary
Personable Medical Assistant bringing 10+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Medical Administrative Assistant
Westchester Medical Center Hospital
Valhalla , NY
2022.05 - Current
- Obtaining MRI, CT, & PT authorizations, Assist physician with casts placement, and post op wound care, Scheduling patient appointments, Patient check-in/out, Answer high volume of messages, Order X-rays, MRI, Labs, & PT scripts, Cover multiple locations
- Incorporated outside records into charts and EHR.
- Filed insurance claims forms in accordance with applicable regulations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Completed relevant insurance and other claim forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified insurance coverage, obtained preauthorizations and updated charts in Revenue Cycle/PowerChart.
Patient Care Technician
Midhudson Regional Hospital WMC Health
Poughkeepsie , NY
2021.05 - 2022.05
- Transport patients into and from the operating room.
- Set up operating rooms for each surgical procedure.
- Assisting with turnover of the OR by bringing in and removing equipment from the room.
- Retrieving ordered medications from the pharmacy and blood from the blood bank.
- Assisting nurses and surgical techs in picking surgical cases, Calibrate and perform routine maintenance on equipment to ensure proper functioning, Obtaining specimens and transporting them to the appropriate lab.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Secretary/ Administrative Assistant
Hospital for Special Surgery
New York , NY
2019.07 - 2021.05
- Obtaining Authorizations/certifications for treatments and diagnostic procedures.
- Scheduling patient appointments, Patient check-in/out.
- Perform financial transactions and related functions when appropriate and directed by the surgeon.
- Answer high call volume, including main lines, route callers, and take messages.
- Obtain outside MRI’s and X-rays prior to patients’ appointments and scan/upload them into EPIC
- Prepare surgery case cards and book surgery cases
- Provided administrative support to the Office Manager and other staff members.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to patient inquiries via email or telephone in a polite and professional manner.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Patient Access Specialist
Hospital for Special Surgery
New York , NY
2017.03 - 2019.07
- Handle inquiries and patient intake.
- Order X-rays for patients prior to surgery.
- Assign patients to room and Maintain updated bed availability.
- Enter and verify all patient demographics and billing information, Collect co payments, Obtain consent forms for surgical/anesthesia procedures.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Communicated financial obligations to patients and collected fees at time of service.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained health, financial and religious information from patients at time of admission.
Lead Medical Assistant
New York Robotic Gynecology & Women’s Health
New York , NY
2016.01 - 2017.03
- Assist physician in endometrial biopsies and transvaginal ultrasounds.
- Prepared and set up for biopsies, vaginal ultrasound, and Pap procedures.
- Coordinate surgical procedures for patients receiving surgery.
- Scheduling patient appointments.
- Interviewed patients in order to best assess their medical needs
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
Surgical Technology Internship
Metropolitan Hospital
New York , NY
2015.12 - 2016.03
- Assisted nurses and physicians both prior to and during surgeries.
- Assist with skin preparation and draping of patients, Gown and glove members of the surgical team.
- Complete required sponge, needle and instrument counts.
- Prepared instrumentation prior to surgery case.
- Ensured that all specimens were labeled correctly and safely transported to the laboratory for analysis.
- Transported patients from recovery area to their assigned rooms or beds.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Maintained sterile field during surgical procedures by passing instruments to surgeon.
Education
Associates Degree - Surgical Technologist
Mandl School, The College of Allied Health
12.2015
Certificate - Medical Assistant
Sanford Brown Institute
12.2012
Skills
- Data Entry
- Medical Terminology
- Patient-Focused Care
- Patient Scheduling
- HIPAA Compliance
- Payment Collection
- Indirect Patient Care
- Insurance Verification
- Direct Patient Care
- Patient Care Coordination
- Medical Terminology in English/Spanish
- Clinical Documentation
- Medical Procedures
- Proper Sterilization Techniques
- Electronic Medical Records
- Medical Terminology Proficiency
- Medical Terminology Knowledge
- Fluent in English/Spanish
Career Overview
Friendly, professional and organized individual with 6 years of experience in healthcare and over 10 years of experience working in diverse and customer service roles, seeking to grow in the Health System.
Timeline
Medical Assistant/Medical Administrative Assistant
Westchester Medical Center Hospital
2022.05 - Current
Patient Care Technician
Midhudson Regional Hospital WMC Health
2021.05 - 2022.05
Secretary/ Administrative Assistant
Hospital for Special Surgery
2019.07 - 2021.05
Patient Access Specialist
Hospital for Special Surgery
2017.03 - 2019.07
Lead Medical Assistant
New York Robotic Gynecology & Women’s Health
2016.01 - 2017.03
Surgical Technology Internship
Metropolitan Hospital
2015.12 - 2016.03
Associates Degree - Surgical Technologist
Mandl School, The College of Allied Health
Certificate - Medical Assistant
Sanford Brown Institute
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