Jessica Smoaks
Liverpool
Summary
Dynamic and dedicated professional committed to fostering relationships and enhancing team collaboration. Proven ability to excel in both independent and team-oriented environments, leveraging exceptional communication, multitasking, and technical skills. Eager to embrace new challenges and responsibilities while contributing to organizational success and personal growth. Reliable team player with a passion for continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Medical Assistant/Office Manager's Assistant
Pediatric Cardiology Associates
Syracuse, NY
01.2021 - Current
- Review patients history and medication list/document any changes
- Obtained and recorded patient vital signs including temperature, blood pressure, pulse, and oxygen saturation levels using pulse oximetry.
- Performed EKGs, ensuring accurate lead placement and recording of cardiac activity.
- Maintained a clean and sanitary patient environment by thoroughly cleaning and disinfecting rooms post-care
- Assist practice manager with all tasks needed
- Recertify credentialing
- Navigating multiple websites to obtain proper insurance information to verify eligibility
- Assist with front reception duties while maintaining my own responsibilities
- Assist with medical record tasks while maintaining my own responsibilities
- Obtain authorizations for echocardiograms
- Quickly but efficiently enter demographics from intake forms for new patients to be scheduled
Patient Service Coordinator
Vascular Surgeons of CNY
Syracuse, NY
05.2016 - 01.2022
- Comped out on doing vitals on patients which involved blood pressure, oxygen saturation, pulse, temperature, and respiration rate.
- Assisted with obtaining bandages/topical supplies needed post op for patients.
- Maintained a clean and sanitary patient environment by thoroughly cleaning and disinfecting bays post-care
- Screen patients by following the COVID19 CDC guidelines prior to entering our suite to ensure safety to all staff and patients
- Answer multiple phone lines while maintaining a polite phone manner with proper telephone etiquette
- Efficiently schedule and/or reschedule the patient’s procedures following our surgeons set schedule but being sensitive to the patient’s needs/other appointments
- Diligently keep a positive interpersonal relationship with all of the dialysis centers/nephrology/new referral offices to ensure we give each patient the best care, on all levels, as a team
- File operative reports in every patient’s charts electronically, as they are dictated
- Fax desired operative reports to the requesting offices/dialysis units while complying under HIPPA guidelines
- Call to confirm patient’s upcoming procedures and review specific instructions for their procedures
- Check in every patient while diligently reviewing their demographics and updating any changes when needed
- Strategically schedule emergency procedures in correlation of patient’s necessity
- Coordinate transportation to ensure the patient is able to attend their procedure
- Follow up with referral source to make them aware of the status (patient no showed/attended with results/rescheduled)
- Multitasking between several duties and several programs to keep our work flow consistent and manageable, in a timely and efficient manner
- Complete front end process of billing procedure- Ensuring all data was entered correctly within RIS/Medent and to our billing department
- Willingly took on other staff member’s tasks to help the patient flow within our center while diligently and strategically completing my own daily tasks
- Provide billing with all clinical and demographic information to obtain preauthorizations for all insurances/procedure types
- Print daily patient schedules and create patients’ charts
- Understand, comply, and respect patient’s rights and HIPPA privacy laws
- Learn to adapt and create bonds over time with patients and their care teams to ensure the best experience possible
- Promptly triage messages to appropriate staff members when needed in correlation to level of importance
- Provide patient’s with assistance on any non-clinical requests they may have
Call Center Representative/Medical Operator
St. Joseph’s Physicians
Liverpool, NY
05.2014 - 05.2016
- Answer multiple phone lines while maintaining a polite and consistent phone manner with proper telephone etiquette
- Schedule/Reschedule/Confirm patient’s appointments in accordance with office policies and in conjunction with patient’s needs
- Respond to patient’s request to contact their provider’s team for medication refill requests
- Determine severity of the call and if critical transfer to triage nurse
- Enter all demographics and update when necessary
Optical Assistant/Receptionist for Optometrist
Vision Works
Syracuse, NY
08.2011 - 09.2013
- Submit prior authorizations for patients upon the providers request and the patient’s necessities
- Check patients in/out
- Schedule, reschedule, and confirm patient appointments in accordance with office policies and in conjunction with patient’s needs
- Answer multiple phone lines while maintaining a polite and consistent phone manner with proper telephone etiquette
- Verify patient’s insurance as well as demographics while inputting proper data into the computer system
- Enter patient’s eye examination results into the computer system including ICD-9 codes
- Filing patient’s charts in alphabetical order and purging charts over 7 years old
- Diligently prescreened patients’ which included pressure testing, peripheral vision testing, and a base line for their eye glass prescription
- Thoroughly teach new contact lens wearers how to properly insert/remove contact lens as well as proper training on the care while wearing them
- Count inventory
Clerical (Temp job)
Iron Mountain
East Syracuse, NY
08.2010 - 10.2010
- Alphabetizing patient’s X-ray charts at a fast and consistent manor
- Enter data in their computer system
Pharmacy Tech/Customer Service
Walgreens Pharmacy (Eckerd)
Baldwinsville, NY
06.2006 - 03.2008
- Obtain patient’s needs and enter them into the computer system
- Fill patient’s prescriptions by entering all necessary data, counting out pills, and verifying hard copy of scripts to ensure we have the proper information
- Answer multiple phone lines while maintaining a polite and consistent phone manner with proper telephone etiquette
- Submit prior authorizations for patient upon the providers request and the patient’s needs
Education
GED -
Liverpool BOCES
Liverpool01-2008
Skills
- Proficient in Microsoft office programs such as Word, Excel, and PowerPoint
- Epic 2014
- RIS
- Medent
- Allscripts PM & Allscripts Professional EHR
- Data entry
- Time management
- Critical thinking
- Scheduling
- Appointment scheduling
Timeline
Administrative Assistant/Medical Assistant/Office Manager's Assistant
Pediatric Cardiology Associates
01.2021 - Current
Patient Service Coordinator
Vascular Surgeons of CNY
05.2016 - 01.2022
Call Center Representative/Medical Operator
St. Joseph’s Physicians
05.2014 - 05.2016
Optical Assistant/Receptionist for Optometrist
Vision Works
08.2011 - 09.2013
Clerical (Temp job)
Iron Mountain
08.2010 - 10.2010
Pharmacy Tech/Customer Service
Walgreens Pharmacy (Eckerd)
06.2006 - 03.2008
GED -
Liverpool BOCES