BREAWN SMITH
Elizabeth City,North Carolina
Summary
Dynamic and results-oriented professional with extensive experience in the United States Navy and retail management. Excels in leadership roles, demonstrating exceptional coordination and critical thinking skills. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in preventive maintenance and public speaking, adept at driving team success and achieving mission objectives. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
GEICO, Government Employees Insurance
05.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Part-Time Key Holder
Claires
06.2021 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
Aviation Boatswain's Mate Handler
United States Navy
09.2017 - 03.2023
- Utilized leadership and expertise to perform missions at sea and onshore
- Maintained communications between the flight line crew members and the control tower personnel during launches and recoveries of aircrafts
- Ensured that hazardous materials were properly stored according to regulations established by OSHA
- Utilized advanced communication systems to coordinate launch and recovery operations
- Trained new personnel on the usage of aircraft launching systems and operations
- Updated and maintained launch and recovery records as required
Customer Service Associate Team Leader
Farm Fresh
06.2016 - 09.2017
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service regarding questions and service complaints
- Discussed promotions and special offers to customers to increase sales
- Preserved customer loyalty by quickly and completely resolving complaints
- Empowered employees to independently resolve problems and disputes
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06-2017
Skills
- Preventive maintenance
- Quality assurance
- Written communication
- Analytical thinking
- Critical thinking
- Multitasking
- Task prioritization
- Cultural awareness
- Planning
- Recordkeeping
- Coordination
- Issue resolution
References
References available upon request
Certification
- Licensed Producer for State of VA, NC, MD, FL, TX and CA
Timeline
Customer Relations Representative
GEICO, Government Employees Insurance
05.2024 - Current
Part-Time Key Holder
Claires
06.2021 - Current
Aviation Boatswain's Mate Handler
United States Navy
09.2017 - 03.2023
Customer Service Associate Team Leader
Farm Fresh
06.2016 - 09.2017
- Licensed Producer for State of VA, NC, MD, FL, TX and CA
High School Diploma -
Northeastern High School
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