Kerry Morrison
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Relations Representative
Alorica
Houston, TX
02.2021 - Current
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Logged call information and solutions provided into internal database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Manager
Nomis Bar & Grill
Houston, Texas
06.2015 - 03.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Recorded inventory sales into organization's weekly income report.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Account Manager/Direct Sales Representative
Xfinity Comcast
Houston, Texas
06.2014 - 02.2015
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Inside Sales Representative
VacationsToGo
Houston, Texas
12.2005 - 08.2013
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Wrote sales contracts for orders obtained and submitted orders for processing.
Education
GED -
Texas Education Agency Certificate of High School
San Jacinto College, TX1996
Skills
- Upselling Products and Services
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- De-escalation Techniques
- CRM Software
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Establishing and Maintaining Customer Relationships
- Salesforce CRM
- Billing Adjustments and Refunds
- Inbound and Outbound Calling
Timeline
Customer Relations Representative
Alorica
02.2021 - Current
Manager
Nomis Bar & Grill
06.2015 - 03.2020
Account Manager/Direct Sales Representative
Xfinity Comcast
06.2014 - 02.2015
Inside Sales Representative
VacationsToGo
12.2005 - 08.2013
GED -
Texas Education Agency Certificate of High School