Nicole John
Queens,NY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Customer Relations Representative
Coffee Distributing Corp.
Garden City Park, NY
09.2005 - 06.2021
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Sales Specialist
JPMorgan Chase
New York, NY
04.2000 - 11.2004
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Drove team revenue totals by bringing in top sales numbers.
Education
Associate Of Business Administration -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Upselling Products and Services
- Understanding Customer Needs
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Computer Proficiency
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Proactive Self-Starter
Timeline
Customer Relations Representative
Coffee Distributing Corp.
09.2005 - 06.2021
Sales Specialist
JPMorgan Chase
04.2000 - 11.2004
Associate Of Business Administration -
LaGuardia Community College of The City University of New York