Mabel Jimenez
The Bronx,NY
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly committed with hardworking mentality to maintain quality of services. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
Maximus
Manhattan, NY
01.2026 - Current
- Process Medicaid Eligibility and Medicare Savings Program (MSP) cases through the new MECM system for non-MAGI populations, including individuals aged 65+, blind, or disabled.
- Maintain up-to-date knowledge of all Call Center and Eligibility & Enrollment programs and systems
- Utilize NY State of Health (NYSOH) platform tools to manage application data, verify documentation, and ensure compliance with Department of Health (DOH) policies.
- Assist in development of customer service protocols to enhance efficiency.
Account Review Administrator
Maximus
Manhattan, NY
08.2024 - 12.2025
- Analyzed customer accounts to identify discrepancies and errors in account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Handled the informal dispute resolutions, scheduled and managed the appeal hearing between the applicant and the DOH adjudicators.
Customer Service Representative
Maximus
Manhattan, NY
04.2023 - 08.2024
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Health, Education And Research Occupations High School
The Bronx, NYSkills
Management
Health services
Strong work ethic
Adaptability
Interpersonal skills
Computer systems
Web-based systems
Organizational skills
Written communication
Verbal communication
Attention to detail
Fast-paced work environment
Multi-tasking
Teamwork
Independence
Timeline
Customer Relations Representative
Maximus
01.2026 - Current
Account Review Administrator
Maximus
08.2024 - 12.2025
Customer Service Representative
Maximus
04.2023 - 08.2024
High School Diploma -
Health, Education And Research Occupations High School