Breawnna Eckstein
La Feria
Summary
IT Specialist with the US Army, skilled in enhancing system efficiency and security. Advanced knowledge in IT troubleshooting, user support, and customer service. Advanced help in implementing system upgrades and managing technical issues, as well as ensuring compliance with military standards. Advanced knowledge with computer and desktop systems. Great communication skills, being able to work under high pressure environments and managing my time. Understanding the tasks and being able to get it done efficiently and to the best of my ability.
Overview
2
2
years of professional experience
Work History
IT Specialist
US Army
Fort Riley
04.2024 - 06.2026
- Provided technical support for hardware and software troubleshooting across various Army units.
- Implemented system upgrades to improve network performance and reliability.
- Monitored system security protocols, ensuring compliance with military standards.
- Conducted user training sessions on new technologies and software applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
Norwood Norfolk Central School
Norwood, NY06.2023
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Technical issue analysis
- IT diagnostics
- IT service management
- Troubleshooting and Diagnostics
- Ticket management
- Technical troubleshooting
- Technical support
- User support
- Customer service
- Desktop support
Timeline
IT Specialist
US Army
04.2024 - 06.2026
High School Diploma -
Norwood Norfolk Central School