Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk
Advanced Allergy Asthma & Immunology
06.2025 - Current
Checking in and out existing patients and new patients
Collecting copays and patient balances at check in and over phone
Managing a multi-line phone system and directing callers to appropriate place
Managing the incoming faxes and directing them to the appropriate person
Checking insurance eligibility and authorization for certain shots
Scheduling for multiple providers
Communicating with medical assistants and providers regarding patient care
Radiology Referral Care Coordinator
Southeast Alaska Regional Health Consortium
06.2024 - 03.2025
Calling patients to schedule, making notes in orders when scheduling
Checking in / activating walk in xray orders
Answering calls from providers, case managers, other clinics and patients.
Managing a 2 phone system, transferring calls to appropriate locations
Answering patient questions to the best of my ability, or getting them to the appropriate person.
Communicating with techs and providers regarding patient care for emergency add ons
Working with travel patients and case managers from outlying communities.
Requesting records from other clinics
Working with prior authorization team when it is needed for the exam
Understanding CPT codes for each exam
Any other job duties when asked or needed
Reason for leaving: Relocated to Spokane Washington
Medical Assistant /Front Desk
Ideal Option
03.2024 - 05.2024
Checking Patients in and out, accepting copays
Ordering Labs
Collecting, storing, and shipping urine samples
Taking vitals and documenting in charts
Cleaning vital tools and rooms after appointments
General upkeep of office
Clinic was shut down on May 23rd 2024
Lead Advocate
Aware Inc
05.2022 - 03.2024
Providing crisis intervention and safety planning in person and over the phone
De-escalating crisis situations in the shelter
Provided trauma informed services to rural areas in Alaska
Offering mediation services to residents
Providing trauma informed services to best fit the needs of the community
Assisted filling out public assistance, treatment, and housing applications with participants
Send referrals and providing community resources to best fit the needs of the individual
Providing case management services to shelter residents and within the community
Maintained positive relationships with other community agencies
Assisted in the training of new advocates
Receptionist
Rainforest Pediatric Care
07.2021 - 04.2022
Answering phones, scheduling patients
Triaging patient questions
Handling all faxes documents
Sending referrals, records and requesting records
Preparing patient files, updating information in paper file and computer system
Cleaning office after hours
Practice was sold to SEARHC
Education
High School Diploma -
Thunder Mountain High School
Juneau, AK
05-2020
Associate of Applied Science - Healthcare
Spokane Community College
Spokane, WA
05-2027
Skills
Energetic, communicates well with others, works hard to be a team player, and a fast learner
Public speaking
Computer and data entry
EHR systems (RXNT, Cerner, Amazing Charts, Dr Chrono)
Cisco Finesse and Cisco Jabber phone system
Certification
ANDVSA Advocacy Training - April of 2022
Strangulation Response, Investigation and Prosecution Training - November of 2023