Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brianna Johnson

Charlotte,NC

Summary

Versatile staff assistant possessing first-rate communication skills and personable demeanor demonstrated across 10+ years in client-focused roles. Organized and able to provide exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EPIC systems. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

11
11
years of professional experience

Work History

Patient Registration Nurse

Atrium Health
02.2022 - 12.2022
  • Greet and receive patients professionally
  • Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint), medical software, and type 40+WPM
  • Responsible for the registration of patients, verification of insurance, entering of demographic data, collection of copayments, etc
  • Maintain knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
  • Actively participate in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
  • File documents regarding patient records.

Child Welfare Specialist Intern

Mecklenburg County Department of Social Services
08.2019 - 05.2020
  • Educated on case management, policies, and procedures within the agency to work with children and their families
  • Work, shadowed, and assisted in home, school, jail and hospital visits with clients of different ages
  • Assisted in referrals, attending meetings, documenting into the system and contacting collaterals for cases.

Math Tutor

My Heart Math Tutoring
09.2018 - 05.2019
  • Assisted 2nd and 4th graders with mathematics for 60 minutes weekly
  • Responsible for helping students understand the current math agenda in their classroom assigned by the teacher
  • Demonstrated different learning techniques using cubes and cards to give students a better understanding of the subject
  • Report each session the progress and active listening of the students.

Resident Hall Assistant

Johnson C. Smith University
08.2018 - 01.2019
  • Responsible for the health and safety of over 200 students in the assigned housing area
  • Serve as a community builder, programmer, communicator and good informational source for residents
  • Responsible for helping and serving students of the university with the housing community
  • Create programs to assist residents in engagement with one another
  • Weekly health and wellness checks of each room
  • Document maintenance reports and health and wellness fees.

Office Key Holder/Tutor

T-Motion Dance Studio
03.2012 - 05.2016
  • Assisted with gathering weekly payments from guardians and filing paperwork for students enrollment during the school year and summer break
  • Responsible key holder for opening and closing after every child and worker has left the premises
  • Responsible for assisting over 45 students aging between 4 years old to 13 years old
  • Document and organize files within Excel and Microsoft Word
  • Responsible for assisting in creating eye catching flyers for events.

Education

Bachelors of Social Work -

Johnson C. Smith University
Charlotte, NC
05.2020

Skills

  • Case Management
  • Conflict Management
  • Efficient in Microsoft Office
  • Team Oriented
  • Adaptability
  • Active Listening
  • Strong Communicator
  • Patient Education
  • Compassionate Care
  • HIPAA Education
  • Patient Check-Ins
  • Compassion and Empathy
  • Payment Processing
  • Emotional Intelligence
  • Complex Problem-Solving
  • Complaint resolution
  • Account updating
  • Professional telephone demeanor

Timeline

Patient Registration Nurse

Atrium Health
02.2022 - 12.2022

Child Welfare Specialist Intern

Mecklenburg County Department of Social Services
08.2019 - 05.2020

Math Tutor

My Heart Math Tutoring
09.2018 - 05.2019

Resident Hall Assistant

Johnson C. Smith University
08.2018 - 01.2019

Office Key Holder/Tutor

T-Motion Dance Studio
03.2012 - 05.2016

Bachelors of Social Work -

Johnson C. Smith University
Brianna Johnson