RAY BRYANT
Hoffman Estates,USA
Summary
A self-motivated, versatile and reliable client service representative looking for employment in the Healthcare industry where I can demonstrate compassion, empathy and professionalism in helping and meeting the needs of others.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Patient Access Representative/Registration
R1/ St. Alexius Hospital Emergency Department
Hoffman Estates, Illinois
01.2023 - Current
- Verified insurance information and collected copayments from patients.
- Facilitated patient check-in processes in the emergency department.
- Coordinated communication between patients and medical staff to ensure timely information exchange.
- Utilized electronic health record systems to ensure accurate and up-to-date patient data entry.
- Maintained confidentiality of patient records, ensuring compliance with regulations and safeguarding patient privacy.
Assessor
Haymarket Center
01.2021 - 01.2023
- Assessed clients to determine appropriate level of care.
- Facilitated client intake process to gather essential information.
- Verified insurance eligibility to facilitate seamless service delivery.
- Coordinated admissions and intake processes to ensure timely client access to services.
- Coordinated case management services for clients.
Case Aide
Abraxas Youth and Family Services
07.2020 - 01.2021
- Recognized crisis situations and provided timely interventions for de-escalation
- Established trust with clients through active listening and empathy.
- Implemented self-care skills to enhance client well-being
- Performed data entry and report writing to maintain accurate client records
Customer Service Representative
Pacific Garden Mission
09.2015 - 04.2020
- Managed client cases to ensure proper support and follow-up
- Performed data entry and file management to maintain organized and accessible client information.
- Entered client demographic information into database
Chaplain
Rush Medical Center
12.2014 - 06.2015
- Spiritual Care.
- Crisis Intervention.
- Delivered spiritual support to individuals facing emotional or existential challenges.
- Guided individuals through critical crisis situations, offering empathy and practical support.
- Maintained accurate records and entered data related to spiritual care activities.
Education
Biblical Studies -
Moody Bible Institute
Chicago , IL 01.2011 - 01.2014
General Studies -
Northern Illinois University
DeKalb , IL 05.1982 - 06.1984
Skills
- Patient Intake
- Patient registration
- Insurance verification
- Insurance verification processes
- Admissions
- Electronic health records
- Compliance adherence
- Case Management
- Data Entry
- Time Management
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Active Listening
- Motivational Interviewing
Timeline
Patient Access Representative/Registration
R1/ St. Alexius Hospital Emergency Department
01.2023 - Current
Assessor
Haymarket Center
01.2021 - 01.2023
Case Aide
Abraxas Youth and Family Services
07.2020 - 01.2021
Customer Service Representative
Pacific Garden Mission
09.2015 - 04.2020
Chaplain
Rush Medical Center
12.2014 - 06.2015
Biblical Studies -
Moody Bible Institute
01.2011 - 01.2014
General Studies -
Northern Illinois University
05.1982 - 06.1984