Jacqueline Figueroa
Oxnard,CA
Summary
Experienced Patient Registration Representative with 10+ years in hospital Emergency Department environments. Proven ability to manage patient intake, insurance verification, and copay collection while maintaining efficient workflow during high-volume and night shift operations. Strong background in team support and delivering accurate, compassionate patient service under pressure.
Overview
10
10
years of professional experience
Work History
Patient Registration Representative
Dignity Health
Oxnard, CA
10.2021 - Current
- Register patients in a fast-paced Emergency Department setting
- Verified insurance and collected copayments to ensure accurate patient billing and minimize delays
- Utilize EMR systems for patient documentation and account management
- Coordinated with clinical staff to enhance patient flow and reduce wait times
- Delivered efficient and compassionate patient service in high-volume environments, ensuring patient satisfaction and care continuity
Lead Patient Access Representative
Guidehouse
Ventura, CA
04.2021 - 02.2026
- Led daily operations in a high-volume Emergency Department registration environment
- Coordinated staff scheduling and adjusted coverage in real-time to match patient volume needs
- Supervised and supported team members, providing guidance on workflow, accuracy, and patient interactions
- Trained and onboarded new hires on registration processes, EMR systems, and department protocols
- Monitored productivity and accuracy to ensure compliance with hospital and company standards
- Assisted in resolving patient issues and escalations in a professional and timely manner
- Collaborated with leadership to address staffing shortages and improve workflow efficiency
- Ensured proper insurance verification and supported copay collection processes
- Facilitated communication between departments to enhance patient flow
- Recognized for leadership, accountability, and ability to manage multiple priorities in high-pressure environments
Patient Registration Representative
Community Memorial Hospital
Ventura, CA
11.2015 - 04.2021
- Coordinated patient registration and intake processes in busy hospital and emergency department, ensuring seamless patient flow
- Verified insurance eligibility and collected copayments, facilitating timely patient care
- Ensured accurate documentation and HIPAA compliance
- Assisted team operations in high-demand emergency settings, contributing to effective patient management
Patient Registration Representative
Ventura County Medical Center
Ventura, CA
12.2019 - 02.2021
- Registered patients efficiently in high-volume hospital and emergency department, ensuring accurate and timely processing
- Coordinated patient flow and departmental operations to enhance service delivery and reduce wait times
- Verified insurance and collected copayments
- Supported operations in fast-paced emergency medical environments, facilitating effective patient care and team collaboration
Education
High School Diploma -
Oxnard High School
Oxnard, CA06-2010
Skills
- Emergency Department Registration
- Patient Intake
- Admissions & Discharges
- Insurance Verification & Eligibility
- Copay Collection
- Point-of-Service (POS) Payments
- Electronic Medical Records (Epic, Cerner, Meditech, Invision)
- High-Volume Patient Flow Management
- Hospital & Multi-Facility Experience
- Workflow Optimization & Problem Solving
- Scheduling Coordination & Staffing Coverage
- Training & Onboarding New Employees
- Team Leadership & Staff Support
- HIPAA Compliance & Patient Confidentiality
- Patient Customer Service & Conflict Resolution
- Night Shift & Fast-Paced Environment Experience
- Strong Communication & Team Collaboration
Timeline
Patient Registration Representative
Dignity Health
10.2021 - Current
Lead Patient Access Representative
Guidehouse
04.2021 - 02.2026
Patient Registration Representative
Ventura County Medical Center
12.2019 - 02.2021
Patient Registration Representative
Community Memorial Hospital
11.2015 - 04.2021
High School Diploma -
Oxnard High School