SAMANTHA EDMONDSON
Burleson,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist Lead
Baylor Scott & White Emergency Hosp. Burl./Mans.
Burleson , TX
01.2024 - Current
- Conducted quality assurance on patient registrations, admissions, and transfers to maintain high standards of accuracy
- Compiled, analyzed, and reported data for Patient Access quality measures to support operational excellence
- Collaborated with Patient Access team members to uphold adherence to processes and policies
- Assist with management of worklists/work queues within Epic
- Serve as first line of contact for PAS when on duty
- Assist with interviewing and training of new employees in all aspects of their assigned position
- Ensure QA of site-specific medical records storage and upkeep
- Assisted medical staff with various tasks
- Supported Patient Access Manager in organizing staff and company meetings
- Prepare weekly cash deposits
- Notify appropriate contact of any malfunctioning equipment or maintenance needs
- Assist in ordering office supplies, dietary and employee snacks where applicable
- Handled deliveries from various carriers and directed them to the correct departments
- Sorted and delivered mail to designated departments
- Performed additional duties as required by management
Patient Access Specialist
Baylor Scott & White Emergency Hospital Burleson
Burleson, Texas
05.2014 - Current
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into Epic
- Provide excellent customer service at all times by effectively meeting patient needs, and keeping the patient informed of the processes during their ER visit
- Pursued collections of copays and deductibles for ER visits and hospital admissions while ensuring positive patient experience
- Provide and obtain signatures on required forms and consents
- Maintained compliance with EMTALA, DNV, HIPAA, and applicable hospital and government regulations for admissions and medical records handling.
- Respond to medical record requests from patients, physicians, and hospitals
- Scan all registration and clinical documentation into the system and maintain all medical records
- Managed logistics for patient transfers to other hospitals, ensuring timely and safe transitions to enhance patient care
Front Desk Specialist
Total Care
Crowley, Texas
07.2009 - 04.2014
- Greeted visitors and customers, provided assistance, and answered questions, fostering rapport and supporting customer retention.
- Answered multiple phone lines and scheduled appointments for various services, ensuring smooth operation and timely access for patients.
- Responded quickly and provided attentive service to build patron relationships and improve retention rate.
- Maintained organized filing systems to enhance accessibility and retrieval of records, improving overall organization and efficiency.
- Balanced accounts to maintain financial integrity and support reporting. and ran daily reports to verify totals.
Education
High School Diploma -
Joshua High School
Joshua, TXAssociate of Applied Science - Nursing/Science
Tarrant County College District
Fort Worth, TXSkills
- Emergency department registration
- Healthcare insurance verification
- Insurance plan knowledge
- Patient engagement strategies
- Process optimization
- Organizational skills
- Timeline management
- Deadline adherence
- Problem solving
- Communication management
- Customer service excellence
- Leadership capabilities
Accomplishments
- Point of Service Collection and collecting $104,199 for 2025
Timeline
Patient Access Specialist Lead
Baylor Scott & White Emergency Hosp. Burl./Mans.
01.2024 - Current
Patient Access Specialist
Baylor Scott & White Emergency Hospital Burleson
05.2014 - Current
Front Desk Specialist
Total Care
07.2009 - 04.2014
High School Diploma -
Joshua High School
Associate of Applied Science - Nursing/Science
Tarrant County College District