Elizabeth Duran

• Register patients in one of Northern California's busiest Level I Trauma Center Emergency Departments.
• Verify insurance eligibility, demographics, financial responsibility, and patient identification while maintaining exceptional registration accuracy.
• Utilize Epic, Ecotime, insurance verification portals, and electronic health record systems to facilitate patient admissions and registration.
• Collaborate with physicians, nurses, social workers, registration staff, and ancillary departments to support efficient patient flow.
• Ensure compliance with HIPAA, EMTALA, Medicare, Medi-Cal, and hospital policies.
• Resolve registration, insurance, and demographic discrepancies to prevent delays in patient care.
• Provide compassionate customer service to patients and families during emergency and high-stress situations.
• Facilitated patient registration and appointment scheduling using EPIC systems.
• Provided exceptional customer service to patients and families, addressing inquiries effectively.
• Collaborated with clinical staff to ensure accurate patient information and streamline processes.
• Managed insurance verification and pre-authorization processes for patient treatments.
• Trained new staff
• Provided bi-lingual support to Spanish speaking patient’s.

• Coordinated patient scheduling for imaging studies, optimizing workflow efficiency.
• Assisted in managing inventory of radiology supplies, ensuring availability and compliance.
• Supported data entry for patient records, maintaining accuracy and confidentiality standards.
• Facilitated communication between medical staff and patients regarding procedure information.
• Coordinated domestic and international travel arrangements for School of Medicine faculty, including airfare, lodging, ground transportation, and conference registrations.
• Processed faculty travel reimbursements by reviewing receipts for accuracy and entering expense reports into the UC Davis financial reimbursement system in accordance with university policies.
• Planned, coordinated, and managed large-scale academic events, symposiums, conferences, and faculty meetings, ensuring all logistical and operational details were executed successfully.
• Ordered and maintained departmental office and event supplies while monitoring inventory and vendor relationships.
• Provided comprehensive administrative support to faculty and leadership within the Department of Radiology, managing multiple priorities in a fast-paced academic medical environment.
• Maintained accurate financial and administrative records while ensuring compliance with University of California policies and procedures.
• Served as a liaison between faculty, vendors, university departments, and external organizations to coordinate travel, events, purchasing, and reimbursement activities.
• TES-Assignment

Open to any position within my scope of practice. TES stands for temporary employment services. I was hired as a staff and moved to two assignments before being offered a permanent position for which I applied for.