Work Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Norcross, GAAtlanta, GA
Open to relocation: No
Verified
This profile is verified using an email address.
Teresa Parks
Norcross,GA
Work Preference
Summary
Patient access professional with a strong background in registration, insurance verification, eligibility checks, and EMR data entry across pediatric, adult, and emergency settings. Known for accurate documentation, clear family communication, HIPAA-compliant handling of records, and steady support that helps patient intake move smoothly.
Overview
16
16
years of professional experience
Work History
Patient Registration Representative
CHOA
Atlanta, Georgia
06.2025 - Current
- registered pediatric patients for Children’s Healthcare of Atlanta, appointments and visits
- Verified insurance coverage and collected patient demographics in registration system
- Verified eligibility and authorization for pediatric services to facilitate timely patient access
- Addressed registration inquiries with compassionate service to enhance patient experience
- Explained admission forms and consent paperwork to families clearly
- Coordinated with clinical and billing teams to support smooth patient intake
- Updated medical records with accurate contact and insurance information
- Entered patient data into electronic medical record system accurately and efficiently.
- Verified insurance eligibility through online portals or by phone calls.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Handled payment transactions for medical services at the front desk to ensure timely processing. for services rendered in a timely manner.
- Directed families to department waiting areas and service desks.
- Conducted quality assurance checks on registrations to ensure data accuracy and compliance
PATIENT REGISTRATION/ SCHEDULER II
Northside Hospital Forsyth
Forsyth, GA
10.2024 - 06.2025
- Supported efficient, accurate collection of patient data for orderly registration of pediatric, adult, and geriatric patients.
- Collected and distributed patient, billing, and collection information to ensure accurate processing and timely service.
- Communicated hospital policies and procedures to patients and families, enhancing their understanding and experience.
- Performed scheduling tasks in a fully computerized, streamlined environment.
- Applied special instructions and procedural details to accurately identify requested procedure types and efficiently schedule rooms and equipment.
REVENUE CYCLE REPRESENTATIVE II
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
01.2024 - 10.2024
- Supported revenue management throughout revenue cycle, enhancing patient and family understanding of processes
- Established relationships with customers to gather information, resolving payment and reimbursement concerns effectively
- Answer inbound inquiries and troubleshoot solutions for customers involving account statements, explanation of benefits, balances, and insurance
- Review denied claims for payments and verify payment information adjustments for administrator
- Researched overdue account balances and followed up with insurance agencies to secure payments
- Conduct self-pay analyses to review trends of accounts receivable and denials
PATIENT REPRESENTATIVE II
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
10.2022 - 01.2024
- Provided assistance to patients, families, staff, and external agencies to ensure accurate completion of registration, admission, and transfer of patients across multiple divisions
- Assisted patients, families, staff, and external agencies in accurately completing registration, admission, and transfer processes across multiple divisions
- Investigated and resolved patient inquiries and concerns in alignment with hospital policy, enhancing patient satisfaction
- Confirmed necessary data, information, and forms for revenue cycle and health information management were obtained and uploaded into the appropriate system.
- Identified the correct patients, special needs, and prepared isolation precautions for those with infectious disease indicators to ensure safety.
- Protected and safeguarded personal medical and financial information to maintain confidentiality.
ED PATIENT ACCESS REGISTRATION
CHOA
Atlanta, GA
02.2017 - 12.2021
- Registered patients for emergency department services efficiently, ensuring prompt access to care
- Scheduled patient visits to facilitate timely service delivery
- Facilitated payment collection for patient services
- Collected co-payments to improve transaction efficiency
- Coordinated patient schedules to optimize visit times
FRONT DESK COORDINATOR
Pediatric Orthopedic Associates
Lawrenceville, GA
02.2015 - 02.2017
- Registered patients promptly to ensure smooth clinic operations
- Scheduled patient appointments efficiently to maximize departmental workflow
- Acted as liaison between patients/families and departmental staff
- Resolved patient/family concerns by coordinating care with clinical staff, enhancing overall patient satisfaction
- Updated relevant patient information, including insurance and demographic information
MEDICAL ASSISTANT (FRONT AND BACK)
Alliance Obgyn
Atlanta, GA
06.2010 - 02.2015
- Performed venipuncture, triage tasks, and assisted with minor procedures, contributing to efficient patient care
- Assisted providers with clinical and clerical tasks, enhancing patient education and streamlining examination preparation
- Facilitated accurate patient registration, ensuring comprehensive data collection for smooth patient flow
- Coordinated patient appointments to enhance scheduling efficiency and reduce wait times.
- Coordinated multiple phone systems to assist patients with requests
Education
High School Diploma -
Penn Foster Career School
Scranton, PAMEDICAL ASSISTANT CERTIFICATION -
Advanced Career Training
Atlanta, GA01-2003
CHAA CERTIFICATION -
CHAA
Cincinnati, OH01-2023
Skills
- Patient registration/Scheduling
- EMR data entry
- Insurance verification
- Eligibility determination
- Eligibility authorization
- Payment handling
- Payment reconciliation
- Appointment management
- Patient intake
- Medical records
- HIPAA compliance
- Epic proficiency
- EPIC system navigation
- Data management tools
- Data input
- Customer service
- Patient support services
- Patient relations
- Clinical assessment
- Financial process management
- Eligibility authorization
Timeline
Patient Registration Representative
CHOA
06.2025 - Current
PATIENT REGISTRATION/ SCHEDULER II
Northside Hospital Forsyth
10.2024 - 06.2025
REVENUE CYCLE REPRESENTATIVE II
Cincinnati Children's Hospital Medical Center
01.2024 - 10.2024
PATIENT REPRESENTATIVE II
Cincinnati Children's Hospital Medical Center
10.2022 - 01.2024
ED PATIENT ACCESS REGISTRATION
CHOA
02.2017 - 12.2021
FRONT DESK COORDINATOR
Pediatric Orthopedic Associates
02.2015 - 02.2017
MEDICAL ASSISTANT (FRONT AND BACK)
Alliance Obgyn
06.2010 - 02.2015
High School Diploma -
Penn Foster Career School
MEDICAL ASSISTANT CERTIFICATION -
Advanced Career Training
CHAA CERTIFICATION -
CHAA