Bree Olsen
Minneapolis,MN
Summary
Driven Senior Event Coordinator with 2.5 years of experience in events planning and the hospitality industry. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
3
3
years of professional experience
Work History
Senior Event Coordinator
Capella University
Minneapolis, MN
01.2023 - Current
- Contribute to and support execution of Events & Outreach strategy by innovating and planning events that build community and increase brand awareness for the university and SEI.
- Developed comprehensive timelines to ensure timely completion of projects related to events.
- Provided on-site management during events, ensuring the smooth running of activities and resolving any issues that may arise.
- Assisted in recruiting volunteers and staff members as needed for successful implementation of events.
- Coordinated vendors, timelines and budgets for events.
- Tracked payments, balances, and registrations for various events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
- Establish relationships with third party vendors.
- Attended and participated in industry events.
- Organized and managed all aspects of event planning, including budgeting, scheduling, vendor selection, and promotion.
Senior Academic Advising Support Representative
Capella University
Minneapolis, MN
03.2021 - 12.2023
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Developed and implemented a comprehensive onboarding program for new hires.
- Conducted training sessions to ensure successful integration of new employees into the organization.
- Monitored progress of trainees to ensure they were meeting goals and objectives set forth by management.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Post Graduate Certificate - Human Resource Management
Capella University
06.2022
Bachelor of Science - Management
North Dakota State University
12.2017
Skills
- Registration Management
- Creative Direction
- Event Marketing
- Travel Arrangements
- Expense Tracking
- Logistics Management
- Meeting Planning
- Catering Coordination
- Event Planning
- Business Administration
- Client Relationship Development
- Training Development
- New Employee Orientations
- People-Oriented
Accomplishments
- The National Society of Leadership and Success - Inducted June 2022
Timeline
Senior Event Coordinator
Capella University
01.2023 - Current
Senior Academic Advising Support Representative
Capella University
03.2021 - 12.2023
Post Graduate Certificate - Human Resource Management
Capella University
Bachelor of Science - Management
North Dakota State University
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