Bree Peterson
Summary
Highly determined individual with a strong work ethic. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Lead
Neko Neko
03.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Team Member
Sweet Tooth
08.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
Doughnut Maker
Bristol Doughnut
02.2019 - 06.2019
- Kept workstation and area around workstation neat and clean.
- Baked, decorated and displayed donuts per guidelines.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Rotated product in coolers and freezers according to FIFO processes.
- Followed food safety practices and sanitation guidelines.
Team Member
Icicles
06.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Amusement Ride Operator/Customer Service Representative
Cliffs Amusement Park
05.2017 - 10.2017
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
BBA - Business
University of New Mexico
Albuquerque, NM05.2022
Certificate of Completion - Commercial Real Estate
Kaplan Real Estate Academy
Albuquerque, NM03.2021
High School Diploma -
Public Academy For Preforming Arts
Albuquerque, NM05.2018
Skills
- Positive Attitude
- Team Motivation
- Strong Verbal and Written Communication
- Team Leadership
- Creative Problem-Solving
- Strong Customer Service
Timeline
Shift Lead
Neko Neko
03.2020 - Current
Team Member
Sweet Tooth
08.2019 - 01.2020
Doughnut Maker
Bristol Doughnut
02.2019 - 06.2019
Team Member
Icicles
06.2018 - 01.2019
Amusement Ride Operator/Customer Service Representative
Cliffs Amusement Park
05.2017 - 10.2017
BBA - Business
University of New Mexico
Certificate of Completion - Commercial Real Estate
Kaplan Real Estate Academy
High School Diploma -
Public Academy For Preforming Arts
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