Summary
Overview
Work History
Education
Skills
Timeline
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Bree Spear

Snow Hill,NC

Summary

Dynamic Patient Registration Specialist with proven success at HerScan, LLC, enhancing patient satisfaction through efficient registration and payment collection. Skilled in HIPAA compliance and strong interpersonal communication, I implemented an appointment reminder system that significantly improved attendance rates, demonstrating my commitment to exceptional service and effective problem-solving.

Overview

17
17
years of professional experience

Work History

Patient Registration Specialist

HerScan, LLC
12.2024 - 07.2025
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Improved patient satisfaction by efficiently registering patients and accepting payments.
  • Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
  • Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Customer Service Representative

QVC Customer Service
07.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Senior Services Coordinator

Bamberg County Office on Aging
07.2013 - 04.2021
  • Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
  • Mentored junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
  • Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
  • Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
  • Implemented detailed reporting systems to track key performance indicators and identify areas for improvement.
  • Developed and maintained long-term client relationships through exceptional service and proactive problemsolving.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Advocated for social and community service programs to increase awareness and funding.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Utilized grant writing skills to secure additional program funding.

Veterinary Assistant

Affordable Veterinary Services
11.2008 - 07.2012
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.

Education

High School Diploma -

Barnwell High School
Barnwell, SC

No Degree - Certified Nursing Assistant

Barnwell Vocational School
Blackville, SC

No Degree - Medical Assisting

Denmark Technical College
Denmark, SC
05-2005

Skills

  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Insurance verification
  • Patient confidentiality
  • Data entry
  • Medical terminology
  • Appointment scheduling
  • Electronic recordkeeping
  • Payment collection
  • Strong interpersonal skills
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Critical thinking
  • Excellent communication
  • Decision-making
  • Patient registration
  • Self motivation
  • Data analysis
  • Professional demeanor

Timeline

Patient Registration Specialist

HerScan, LLC
12.2024 - 07.2025

Customer Service Representative

QVC Customer Service
07.2023 - 12.2024

Senior Services Coordinator

Bamberg County Office on Aging
07.2013 - 04.2021

Veterinary Assistant

Affordable Veterinary Services
11.2008 - 07.2012

High School Diploma -

Barnwell High School

No Degree - Certified Nursing Assistant

Barnwell Vocational School

No Degree - Medical Assisting

Denmark Technical College

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Bree Spear