Esmeralda Mendez
Las Vegas,NV
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment. Seeking a position where I can utilize my skills and provide a positive impact in the community where I live and work.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
University Medical Center, UMC
01.2022 - Current
- Managed patient data entry and verification to ensure accurate registration processes.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined patient intake procedures, reducing processing time for new registrations.
- Trained junior staff on best practices for patient registration and data management.
- Implemented quality control measures to maintain compliance with healthcare regulations.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Promoted a positive work environment through active participation in team meetings and scheduled 40 + daily appointments using computerized calendars.
Front Office Team Lead
Signature Plastic Surgery & Dermatology
06.2020 - Current
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Surgery Coordinator
Nevada Ear And Sinus Institute
04.2018 - 03.2020
- Verified Insurance and updated patient information.
- Coordinated with facilities to set up surgeries for four Otolaryngologist Providers at Hospitals and Surgery Centers.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Manager
Family Doctors of Green Valley
07.2014 - 04.2018
- Lead two locations, trained new employees and was responsible to create their work schedules, created protocols and helped created office policies and enforced them.
- Multitasked high call volume to schedule radiology, laboratory appointments and scheduled for six providers.
- Provided exceptional customer service skills.
- Verified NV health insurances and obtained approvals to treat under attorney lines for MVA patients.
- Collected copays/deductibles at times of service, collected past due balances.
- Faxed and scanned medical records and referrals.
- Emailed weekly and monthly progress reports to management.
Property Manager
Self Storage
04.2013 - 06.2014
- I maintained high occupancy, completed revenue goals monthly.
- The facility I managed was once as 12th ranking place out of 15, after I became property manager the facility now ranks top 3 best facility in our district.
- Rental transactions, daily deposits and entering daily transaction, proficient use of Microsoft word, Excel and Photoshop.
- Daily, weekly, monthly and annual financial and occupancy reports.
- Auctions; correctly following all procedure to comply with the law.
Leasing Consultant
Prime Group LLC
08.2008 - 09.2012
- Tour prospective residents, prepared Lease Agreements as well as facilitating credit and background checks.
- Designed and developed persuasive advertising and marketing materials, including brochures and flyers.
- Displayed integrity and strong work ethics in providing superior customer service.
- Efficiently provided leadership in office organization and maintained high level sale rentals.
Education
High School -
Woodrow Wilson High School
Los Angeles, CA01.2005
Skills
- Skills & Abilities
- Bilingual, Leadership, Multitasking, Prioritizing, Technical skills, interpersonal skills, initiative and problem solving, dependable
- Microsoft proficient, WPM 45
- Records Management Systems
- Call Routing
- Appointment Confirmation
- Medical Office Support
- Payment Processing
- HIPAA Guidelines
- Customer Satisfaction
- Teamwork and collaboration
- Active listening
- Friendly and Relatable
- Medical Terminology
- Billing
- HIPAA compliance
- Strong organization
- Insurance verification
LANGUAGES
Spanish
Full Professional
Timeline
Patient Registration Specialist
University Medical Center, UMC
01.2022 - Current
Front Office Team Lead
Signature Plastic Surgery & Dermatology
06.2020 - Current
Surgery Coordinator
Nevada Ear And Sinus Institute
04.2018 - 03.2020
Front Desk Manager
Family Doctors of Green Valley
07.2014 - 04.2018
Property Manager
Self Storage
04.2013 - 06.2014
Leasing Consultant
Prime Group LLC
08.2008 - 09.2012
High School -
Woodrow Wilson High School
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