Mikki LaShell Hurley
Las Vegas
Summary
Experienced HR professional specializing in Talent Acquisition, Employee Relations, and Benefits Administration. Expertise in enhancing team collaboration and driving results through effective communication and conflict resolution. Proficient in managing multiple tasks with efficiency, adapting to organizational needs. Recognized for strong interpersonal skills that cultivate a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
University Medical Center, UMC
Las Vegas, NV
03.2023 - Current
- Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
- Managed employee onboarding, streamlining orientation programs for new hires.
- Facilitated training sessions on compliance and workplace policies to enhance staff knowledge.
- Assisted in maintaining HR databases, ensuring accuracy of employee records and documentation.
Customer Service Representative
CareNow Urgent Care
Las Vegas, NV
09.2022 - 02.2023
- Enhanced patient satisfaction by promptly resolving customer inquiries.
- Trained new staff on customer service protocols and software systems.
- Monitored and managed medical supply inventory for timely availability.
- Maintained accurate patient information using electronic health record systems.
- Coordinated patient scheduling to optimize clinic appointment flow.
Insurance Customer Service Representative
Aetna, a CVS Health
Las Vegas, NV
12.2021 - 10.2022
- Ensured efficient transactions by handling billing inquiries and payment processing.
- Facilitated prompt resolution of policy inquiries and claims for customer satisfaction.
- Managed high-volume calls, delivering accurate support on insurance product inquiries.
- Educated clients on policy options, enhancing informed decision-making for coverage.
- Streamlined communication for improved customer engagement and policy understanding.
Education
Bachelor of Science - Social Work
Grand Canyon University
Phoenix, AZ05-2028
Associate of Applied Science - Health Care Administration
Northwest Career College
Las Vegas, Nevada, NV10-2024
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- Onboarding coordination
- New employee orientations
- Exceptional communicator
- Recruitment strategies
- Project planning
- Employee engagement
Timeline
Human Resources Coordinator
University Medical Center, UMC
03.2023 - Current
Customer Service Representative
CareNow Urgent Care
09.2022 - 02.2023
Insurance Customer Service Representative
Aetna, a CVS Health
12.2021 - 10.2022
Bachelor of Science - Social Work
Grand Canyon University
Associate of Applied Science - Health Care Administration
Northwest Career College