BreAnna Vinson
Oklahoma City,OK
Summary
Dynamic professional with extensive experience at Modivcare, excelling in customer relations and conflict resolution. Proven track record in enhancing network efficiency and mentoring staff, leading to increased productivity. Skilled in documentation and active listening, fostering strong relationships and ensuring high customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Router
Modivcare
Oklahoma City, OK
02.2022 - 06.2025
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Improved network efficiency by designing and implementing optimal routing configurations.
- Contributed to the successful completion of large-scale network expansion projects by providing expert advice on routing design and implementation strategies.
- Conducted regular audits of router configurations to identify vulnerabilities or potential improvements within the existing setup.
- Maintained comprehensive documentation of router configurations, topology changes, and troubleshooting procedures for future reference.
Trainer
Modivcare
Oklahoma City, OK
09.2021 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
CSR
Modivcare
Lahoma, OK
08.2020 - 09.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Trigg County
Cadiz, KYSkills
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Relationship building
- Computer proficiency
- Customer relations
- Documentation
- Scheduling
- Call management
- Product knowledge
- Building rapport
Timeline
Router
Modivcare
02.2022 - 06.2025
Trainer
Modivcare
09.2021 - 02.2022
CSR
Modivcare
08.2020 - 09.2021
Trigg County