Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breeann McGuire

Fort Worth,TX

Summary

Dedicated healthcare professional with a strong track record in delivering exceptional customer service and managing patient accounts. Demonstrated expertise in issue resolution and enhancing patient satisfaction through effective relationship-building and trust. Proficient in multitasking and adapting to dynamic environments, ensuring seamless patient experiences.

Overview

9
9
years of professional experience

Work History

Front Office Lead

Cook Children's
Fort Worth, TX
01.2023 - Current
  • Expertly managed accounts receivable for health care providers.
  • Processed medical claims accurately and efficiently, ensuring compliance with all applicable regulations.
  • Processed requests for prior authorizations and precertifications in accordance with company policies.
  • Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
  • Screened incoming phone calls, took messages, or forwarded them to the appropriate staff.
  • Collected co-payments and co-insurance, and issued appropriate receipts during check-in.
  • Developed proficiency in medical terminology, coding, billing, and insurance claims processes.

ED Registration Representative

Baylor Scott and White
Trophy Club, TX
01.2024 - 01.2025
  • Accurately entered patient demographics into registration systems, including verifying insurance eligibility and benefits.
  • Efficiently managed the registration process for incoming emergency room patients by promptly collecting demographic data and verifying insurance coverage.
  • Provided exemplary customer service to patients and families in a high-volume, fast-paced emergency room setting.
  • Maintained comprehensive knowledge of hospital policies and procedures pertaining to patient registration, insurance verification, and financial counseling.
  • Performed data entry for all new patients, including entering demographic information, insurance information, and consent forms.

Access Service Representation III

Baylor Scott and White
Fort Worth, TX
01.2021 - 02.2023
  • Maintained accurate records of patient payments and collections while adhering to established policies and procedures.
  • Accurately entered patient demographics into the hospital database system, ensuring data integrity and confidentiality.
  • Managed front desk operations, such as greeting customers upon arrival and directing them accordingly.
  • Familiarized myself with various types of health insurance plans, including HMOs, PPOs, Medicare, and Medicaid programs.
  • Successfully communicated with physicians' offices regarding authorization requirements for outpatient services.
  • Assisted with scheduling appointments, answering phones, and managing patient records.

Shift Supervisor

Starbucks
08.2016 - 03.2022
  • Demonstrated ability to manage a team of employees, and ensure successful shift operations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Created successful shift plans, adjusting the team member lineup to achieve shift efficiency.
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Trained barista staff on the proper use of espresso machines, grinders, blenders, mixers, steaming pitchers, and wands.
  • Maintained accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
  • Monitored stock levels of all beverages, supplies, and equipment; initiated orders when necessary to maintain adequate inventory levels.

Education

Associate of Science - Registered Nursing

Dallas College
Dallas, TX
05-2027

ASSOCIATE IN SCIENCE (A.S.) - NURSING

Navarro College
Midlothian
05.2021

Skills

  • Insurance verification
  • Computer literacy
  • Data entry proficiency
  • Healthcare industry knowledge
  • Appointment scheduling
  • Medical terminology
  • Patient confidentiality
  • Microsoft Office Suite
  • HIPAA Compliance
  • Customer Service
  • Patient check-in
  • Insurance Billing
  • Staff training and development
  • Inventory Management

Timeline

ED Registration Representative

Baylor Scott and White
01.2024 - 01.2025

Front Office Lead

Cook Children's
01.2023 - Current

Access Service Representation III

Baylor Scott and White
01.2021 - 02.2023

Shift Supervisor

Starbucks
08.2016 - 03.2022

Associate of Science - Registered Nursing

Dallas College

ASSOCIATE IN SCIENCE (A.S.) - NURSING

Navarro College

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