Breeann McGuire
Fort Worth
Summary
Experienced with managing front office operations to maintain high service standards. Demonstrated expertise in issue resolution and enhancing patient satisfaction through effective relationship-building and trust. Utilizes leadership and communication skills to ensure team cohesion and guest satisfaction. Track record of improving operational efficiency and enhancing customer experiences through effective process management.
Overview
9
9
years of professional experience
Work History
Front Office Lead
Cook Children's
01.2023 - Current
- Processed medical claims accurately and efficiently, ensuring compliance with all applicable regulations.
- Processed requests for prior authorizations and precertifications in accordance with company policies.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, took messages, or forwarded them to the appropriate staff.
- Collected co-payments and co-insurance, and issued appropriate receipts during check-in.
- Supervised front office operations, ensuring seamless patient flow and appointment scheduling.
- Trained and mentored staff, enhancing team performance and service delivery standards.
ED Registration Representative
Baylor Scott and White
01.2024 - 01.2025
- Accurately entered patient demographics into registration systems, including verifying insurance eligibility and benefits.
- Efficiently managed the registration process for incoming emergency room patients by promptly collecting demographic data and verifying insurance coverage.
- Provided exemplary customer service to patients and families in a high-volume, fast-paced emergency room setting.
- Maintained comprehensive knowledge of hospital policies and procedures pertaining to patient registration, insurance verification, and financial counseling.
- Performed data entry for all new patients, including entering demographic information, insurance information, and consent forms.
Access Service Representation III
Baylor Scott and White
01.2021 - 02.2023
- Maintained accurate records of patient payments and collections while adhering to established policies and procedures.
- Accurately entered patient demographics into the hospital database system, ensuring data integrity and confidentiality.
- Managed front desk operations, such as greeting customers upon arrival and directing them accordingly.
- Familiarized myself with various types of health insurance plans, including HMOs, PPOs, Medicare, and Medicaid programs.
- Assisted with scheduling appointments, answering phones, and managing patient records.
- Conducted audits of cash handling procedures to identify discrepancies and implement corrective actions.
- Reconciled daily cash transactions to ensure accuracy and compliance with company policies.
Shift Supervisor
Starbucks
08.2016 - 03.2022
- Demonstrated ability to manage a team of employees, and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Created successful shift plans, adjusting the team member lineup to achieve shift efficiency.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Trained barista staff on the proper use of espresso machines, grinders, blenders, mixers, steaming pitchers, and wands.
- Maintained accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
- Monitored stock levels of all beverages, supplies, and equipment; initiated orders when necessary to maintain adequate inventory levels.
Education
Associate of Science - Registered Nursing
Dallas College
Dallas, TX05-2027
ASSOCIATE IN SCIENCE (A.S.) - NURSING
Navarro College
05.2021
Skills
- Insurance verification
- Computer literacy
- Data entry proficiency
- Healthcare industry knowledge
- Appointment scheduling
- Medical terminology
- Patient confidentiality
- Microsoft Office Suite
- HIPAA Compliance
- Customer Service
- Patient check-in
- Insurance Billing
- Staff training and development
- Inventory Management
- Cash flow management
- Cash handling
Timeline
ED Registration Representative
Baylor Scott and White
01.2024 - 01.2025
Front Office Lead
Cook Children's
01.2023 - Current
Access Service Representation III
Baylor Scott and White
01.2021 - 02.2023
Shift Supervisor
Starbucks
08.2016 - 03.2022
ASSOCIATE IN SCIENCE (A.S.) - NURSING
Navarro College
Associate of Science - Registered Nursing
Dallas College
Education
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