Jenny Mackey
Tucson
Summary
Professional Front Office Specialist with robust background in managing front office operations and ensuring seamless communication between departments. Skilled in team collaboration, conflict resolution, and maintaining high standards of customer service. Strong focus on adapting to dynamic environments and driving impactful results. Known for reliability, efficiency, multitasking, and organization..
Overview
16
16
years of professional experience
Work History
Front Office Lead
Tucson Dermatology
Tucson, AZ
08.2025 - 01.2026
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues effectively.
- Coordinated communication between medical staff and patients to enhance overall experience.
- Trained new front office staff on procedures and software applications for efficient operations.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Front Desk Receptionist
Ironwood Dermatology
Tucson, AZ
02.2024 - 08.2025
- Greet clients and visitors in a courteous and respectful manner.
- Schedule, reschedule, confirm, and cancel appointments using the online booking system.
- Answer phone calls, emails and Klara messages accordingly.
- Manage incoming referrals.
- Collect payments, issue receipts, and maintain accurate records of transactions.
- Assists patients with insurance papers and billing questions.
- Update and maintain patient records and ensure confidentiality and compliance with HIPAA regulations.
Order Specialist
Accurate Appraisal Management Services
Tucson, AZ
05.2022 - 01.2024
- Processed and validated incoming appraisal orders for accuracy and compliance with company standards.
- Coordinated communication between clients, appraisers, and internal teams to ensure timely delivery of services.
- Utilized proprietary software for tracking order status and managing workflow efficiency within the department.
- Reviewed appraisal reports for completeness and adherence to regulatory guidelines prior to submission.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
Assistant Processor
Nova Home Loans
Tucson, AZ
04.2019 - 07.2021
- Processed mortgage applications efficiently, ensuring compliance with regulatory standards.
- Coordinated communication between clients and loan officers to streamline application workflow.
- Reviewed documentation for accuracy and completeness, minimizing errors in loan processing.
- Set up files with ordering title work, Homeowners insurance policies, and verification of employments to send to the Processor.
- Assisted in data entry and management within loan origination systems to enhance tracking efficiency.
Administrative Secretary
Supreme Court Foster Care Review Board
Tucson, AZ
02.2014 - 11.2018
- Employee of the month for May 2018
- Cover Front desk; answer the phone, screen visitors before entering the suite, look up and process interoffice mail and US mail.
- Filed mail that was received from the day that I was at the reception desk.
- Pulled files and disclosure documents for the month the cases are being reviewed; sorted the documents out by case name and put documents in file then give the files to the Program Specialist.
- Printed FCRB notices and checked off that the correct interested party was receiving the notice, and send out in the US mail.
- Assembled packets for board members/volunteers with case documents and scan to the computer then send to USB or CD and put the packets in the US mail to be sent to the board members.
- Obtained reports of recommendations, make copies for the interested parties that are involved in case, and send them out in the US mail.
- Printed monthly schedules of all the cases being reviewed for the next month and would send them to the Case Manager supervisor.
- Received new dependency petitions and would enter the children into our system, DCATS (Dependent Children Automated Tracking System).
- Gathered all closed cases, filed them alphabetically and by the month they were closed, and put them in boxes to be archived.
Security Support Receptionist
Kelly Services/ Raytheon
Tucson, AZ
02.2010 - 11.2012
- Managed front desk operations, ensuring seamless visitor check-in and check out.
- Perform random searches of employees and visitors baggage.
- Responsible for employees to have their badges.
- Coordinated communication between departments, enhancing workflow efficiency and service delivery.
- Construct daily and weekly reports of visitors.
Education
Pharmacy Technician
Pima Medical Institute
Tucson, AZ01-2013
High School Diploma -
Sahuaro High School
Tucson, AZ05-2006
Skills
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
- Customer service
- File organization
- Office organization
- Insurance verification
- Sensitive information handling
- Attention to detail
Timeline
Front Office Lead
Tucson Dermatology
08.2025 - 01.2026
Front Desk Receptionist
Ironwood Dermatology
02.2024 - 08.2025
Order Specialist
Accurate Appraisal Management Services
05.2022 - 01.2024
Assistant Processor
Nova Home Loans
04.2019 - 07.2021
Administrative Secretary
Supreme Court Foster Care Review Board
02.2014 - 11.2018
Security Support Receptionist
Kelly Services/ Raytheon
02.2010 - 11.2012
Pharmacy Technician
Pima Medical Institute
High School Diploma -
Sahuaro High School