Sherri Moore
Payson,AZ
Summary
Professional Front Office Specialist with robust background in managing front office operations and ensuring seamless communication between departments. Skilled in team collaboration, conflict resolution, and maintaining high standards of customer service. Strong focus on adapting to dynamic environments and driving impactful results. Known for reliability, efficiency, and proactive approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Front Office Lead
Southwest Behavioral & Health Services
Payson, AZ
10.2024 - Current
- Supervised front office operations, ensuring efficient workflow and optimal patient experience.
- Trained and mentored staff on administrative procedures and customer service standards.
- Implemented scheduling systems to enhance appointment management and reduce wait times.
- Coordinated communication between departments to improve collaboration and information flow.
- Managed patient inquiries, resolving issues promptly to maintain high satisfaction levels.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Insurance Agent
Mathews insurance
Payson, AZ
05.2023 - 10.2024
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Collaborated with claims adjusters during the claims process to ensure timely resolution for policyholders while adhering to company procedures
- Developed tailored insurance solutions based on client needs and risk assessments.
Executive Assistant
Accounting For You LLC
Payson, AZ
11.2021 - 05.2023
- Coordinated executive schedules and organized meetings to enhance productivity.
- Managed communication between departments, facilitating streamlined information flow.
- Developed and implemented efficient filing systems for improved document retrieval.
- Assisted in preparing financial reports, ensuring accuracy and timely submission.
- Provided administrative support for project management initiatives, driving operational efficiency.
- Cultivated relationships with clients and vendors to enhance service delivery and engagement.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Front Desk Receptionist
Payson Health & Wellness
Payson, AZ
05.2021 - 11.2021
- Answered phones, scheduled appointments, updated patient files and accepted payment for services.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service quality.
Nursing Unit Coordinator
Rim Country Health
Payson, AZ
01.2020 - 05.2021
- Set and maintain work schedules for nurses and nursing assistants, set medical appointments for residents and arrange transportation, update rosters and complete daily forms and reports.
Office Manager
George Henry’s Plumbing Heating & Cooling
Payson, AZ
06.2018 - 01.2020
- Review timesheets, prepare and process payroll, build bank deposits, answer phones and schedule appointments, collections, process invoices, schedule maintenance of fleet vehicles.
Front Desk Agent
Diamond Resorts International
Payson, AZ
08.2017 - 05.2018
- Greet guests, check in/check out, billing, answer phones, stock forms, keep lobby area clean and organized, assist guests with various needs and information, read, create and print reports using various computer programs, and other duties as requested.
Admin Asst/Receptionist
Carol Smith, CPA
Concho, AZ
07.2016 - 07.2017
- Reconciled financial records, answered phones, scheduled appoints and greeted clients.
Office Manager
Tiny Treasure Homes
Show Low, AZ
07.2015 - 07.2017
- Performed all office duties including, but not limited to: Payroll, taxes, new hires, insurance, accounts payable/receivable, human resources and customer service.
Payroll Clerk/Librarian
Vernon Elementary School
Vernon, AZ
12.2013 - 04.2015
- Ran payroll bi-weekly for all school employees. Also ran the library where my duties included teaching students (Kindergarten through 8th grade), ordering books and maintaining files.
Real Estate Agent
Vernon Realty
Show Low, AZ
04.2012 - 05.2013
- Acted as intermediary in negotiations between buyers and sellers of residential properties. Prepared documents, contracts, purchase agreements, closing statements, deeds and leases. Coordinated property closings, signings and transfer of funds.
911 Dispatcher
Payson police department
Payson, AZ
03.2008 - 05.2011
- Received incoming calls regarding emergency and non-emergency police, fire and ambulance services. Determined response requirements and relative priority of situations and dispatched units in accordance with established procedures.
Education
GED - General
Alhambra High School
Phoenix, AZ05-1987
Skills
- Front Desk (2 years)
- Front Office (10 years)
- Guest Service (10 years)
- Reception (10 years)
- Customer Service (10 years)
- Microsoft Office (5 years)
- Accounting (5 years)
- Dispatching (2 years)
- Payroll (3 years)
- Library Services (1 year)
- Office Management (3 years)
- Accounts Receivable (3 years)
- Accounts Payable (3 years)
- Human Resources (3 years)
- Personal Assistant Experience (2 years)
- General Ledger Accounting (2 years)
- Microsoft Outlook (3 years)
- QuickBooks (2 years)
- Typing
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
- Maintaining confidentiality
- Customer service expertise
- Opening and closing offices
- File organization
- Scheduling appointments
- Sensitive information handling
- Front office management
- Document management
- Filing
- Interpersonal relations
- Workflow oversight
- Calendar management
- Call routing
- Basic accounting
- Expense reporting
- Office supplies inventory management
- Attention to detail
- Problem-solving abilities
- Multitasking and organization
- Reliability
- Verbal and written communication
- Customer service management
- Microsoft office
- Handling complaints
- Conflict resolution
Timeline
Front Office Lead
Southwest Behavioral & Health Services
10.2024 - Current
Insurance Agent
Mathews insurance
05.2023 - 10.2024
Executive Assistant
Accounting For You LLC
11.2021 - 05.2023
Front Desk Receptionist
Payson Health & Wellness
05.2021 - 11.2021
Nursing Unit Coordinator
Rim Country Health
01.2020 - 05.2021
Office Manager
George Henry’s Plumbing Heating & Cooling
06.2018 - 01.2020
Front Desk Agent
Diamond Resorts International
08.2017 - 05.2018
Admin Asst/Receptionist
Carol Smith, CPA
07.2016 - 07.2017
Office Manager
Tiny Treasure Homes
07.2015 - 07.2017
Payroll Clerk/Librarian
Vernon Elementary School
12.2013 - 04.2015
Real Estate Agent
Vernon Realty
04.2012 - 05.2013
911 Dispatcher
Payson police department
03.2008 - 05.2011
GED - General
Alhambra High School