Tatyanna Wells
Fort Myers,FL
Summary
Dedicated and skilled professional with a passion for delivering exceptional customer service. Possessing a diverse range of qualifications that make me a strong candidate for any position. Grateful for the opportunity to showcase my abilities and contribute positively to your team. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Intake Specialist
Radiology Regional
Estero, FL
02.2024 - Current
- Guide new patients through the initial steps of a medical facility's process, ensuring all necessary paperwork and information are collected and organized
Front Desk Receptionist
Millenium Physician Group
Fort Myers, FL
03.2020 - 10.2022
- Greeting patients and visitors in a friendly and professional manner
- Answering phone calls and scheduling appointments
- Verifying patient insurance and collecting co-payments
- Updating patient records and entering new patient information
- Handling incoming and outgoing mail
- Processing payments and maintaining financial records
- Assisting with medical billing and coding
- Maintaining a clean and organized reception area
- Assisting with other administrative tasks as needed
- Responding to patient inquiries in a timely manner
- Assisting with medical records management and filing
Customer Service Representative
Alorica Call Center
Fort Myers, FL
05.2018 - 03.2020
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls/chats to supervisor when necessary and appropriate
- Responds to requests for assistance
- Tracks call/chat-related information for auditing and reporting purposes
- Provides feedback reports on call/chat issues related to downtime and/or training issues
Library Assistant
Lee County Library
Fort Myers, FL
08.2016 - 05.2018
- Help Assist With Filing Paperwork & Placing Books Where they belong
- Helping organize things
- Assist with checking books in and out
Education
CNA LICENSE -
Fort Myers Tech
Fort Myers, FL05.2018
High school diploma - undefined
Dunbar High School
Fort Myers, FL05.2018
Skills
- Medical Scheduling (2 years)
- Hospitality Experience (3 years)
- Medication Administration (2 years)
- Teaching Experience (1 year)
- Caregiving (2 years)
- Customer Service (3 years)
- Service (3 years)
- Hospital Experience (2 years)
- Sales (5 years)
- Guest Service (3 years)
- Housekeeping (3 years)
- Stocking (2 years)
- Health care (2 years)
- Communication skills
- Medical Records (2 years)
- Cash handling (4 years)
- Negotiation (2 years)
- Medical office experience
- Medical Billing
- Quality Assurance (1 year)
- Hotel experience
- Medical records
- Bilingual (10 years)
- Front Desk (2 years)
- Front desk
- Live Chat
- Supervising experience
- Cash register
- Hostess (2 years)
- Administrative experience
- Clerical experience
- Food Service (2 years)
- Customer service
- Microsoft Office (3 years)
- Commercial Cleaning
- Guest Relations Experience
- Hotel experience (2 years)
- Leadership
- Cash Handling
- Cleaning Experience (3 years)
- Spanish
- Nursing
- Medical terminology
- Medical Terminology
- POS
- Clerical Experience
- Computer skills
- Library services (2 years)
- Retail Sales (2 years)
- Insurance Verification
Certification
Certified Apartment Manager
Timeline
Patient Intake Specialist
Radiology Regional
02.2024 - Current
Front Desk Receptionist
Millenium Physician Group
03.2020 - 10.2022
Customer Service Representative
Alorica Call Center
05.2018 - 03.2020
Library Assistant
Lee County Library
08.2016 - 05.2018
High school diploma - undefined
Dunbar High School
CNA LICENSE -
Fort Myers Tech