Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatyanna Wells

Fort Myers,FL

Summary

Dedicated and skilled professional with a passion for delivering exceptional customer service. Possessing a diverse range of qualifications that make me a strong candidate for any position. Grateful for the opportunity to showcase my abilities and contribute positively to your team. Authorized to work in the US for any employer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Intake Specialist

Radiology Regional
Estero, FL
02.2024 - Current
  • Guide new patients through the initial steps of a medical facility's process, ensuring all necessary paperwork and information are collected and organized

Front Desk Receptionist

Millenium Physician Group
Fort Myers, FL
03.2020 - 10.2022
  • Greeting patients and visitors in a friendly and professional manner
  • Answering phone calls and scheduling appointments
  • Verifying patient insurance and collecting co-payments
  • Updating patient records and entering new patient information
  • Handling incoming and outgoing mail
  • Processing payments and maintaining financial records
  • Assisting with medical billing and coding
  • Maintaining a clean and organized reception area
  • Assisting with other administrative tasks as needed
  • Responding to patient inquiries in a timely manner
  • Assisting with medical records management and filing

Customer Service Representative

Alorica Call Center
Fort Myers, FL
05.2018 - 03.2020
  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls/chats to supervisor when necessary and appropriate
  • Responds to requests for assistance
  • Tracks call/chat-related information for auditing and reporting purposes
  • Provides feedback reports on call/chat issues related to downtime and/or training issues

Library Assistant

Lee County Library
Fort Myers, FL
08.2016 - 05.2018
  • Help Assist With Filing Paperwork & Placing Books Where they belong
  • Helping organize things
  • Assist with checking books in and out

Education

CNA LICENSE -

Fort Myers Tech
Fort Myers, FL
05.2018

High school diploma - undefined

Dunbar High School
Fort Myers, FL
05.2018

Skills

  • Medical Scheduling (2 years)
  • Hospitality Experience (3 years)
  • Medication Administration (2 years)
  • Teaching Experience (1 year)
  • Caregiving (2 years)
  • Customer Service (3 years)
  • Service (3 years)
  • Hospital Experience (2 years)
  • Sales (5 years)
  • Guest Service (3 years)
  • Housekeeping (3 years)
  • Stocking (2 years)
  • Health care (2 years)
  • Communication skills
  • Medical Records (2 years)
  • Cash handling (4 years)
  • Negotiation (2 years)
  • Medical office experience
  • Medical Billing
  • Quality Assurance (1 year)
  • Hotel experience
  • Medical records
  • Bilingual (10 years)
  • Front Desk (2 years)
  • Front desk
  • Live Chat
  • Supervising experience
  • Cash register
  • Hostess (2 years)
  • Administrative experience
  • Clerical experience
  • Food Service (2 years)
  • Customer service
  • Microsoft Office (3 years)
  • Commercial Cleaning
  • Guest Relations Experience
  • Hotel experience (2 years)
  • Leadership
  • Cash Handling
  • Cleaning Experience (3 years)
  • Spanish
  • Nursing
  • Medical terminology
  • Medical Terminology
  • POS
  • Clerical Experience
  • Computer skills
  • Library services (2 years)
  • Retail Sales (2 years)
  • Insurance Verification

Certification

Certified Apartment Manager

Timeline

Patient Intake Specialist

Radiology Regional
02.2024 - Current

Front Desk Receptionist

Millenium Physician Group
03.2020 - 10.2022

Customer Service Representative

Alorica Call Center
05.2018 - 03.2020

Library Assistant

Lee County Library
08.2016 - 05.2018

High school diploma - undefined

Dunbar High School

CNA LICENSE -

Fort Myers Tech
Tatyanna Wells