Jessica Quijada
Hemet
Summary
Healthcare professional with strong background in patient care coordination and administrative duties. Known for enhancing patient experiences through efficient scheduling and thorough record management. Committed to team collaboration and adapting to evolving healthcare needs, reliably supporting both staff and patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Patient Care Coordinator
Optum
01.2022 - Current
- 1. Check in
- 2. Check out
- 3. Take it in messages for providers or medical assistance
- 4. Forwarding calls to providers or medical assistance
- 5. Assisting patient
- 6. Scheduling appointment
- 7. Insurance verification
- 8. IDX and touch works and epic experience EMR
Scheduling Coordinator
GI Excellence
04.2021 - 04.2022
- Scheduler appointments
- Check in
- Check out
- Insurance verification
- Answering phone
- Customer service
- Rooming patients
- Vital signs
GI Excellence scheduler
GI Excellence
01.2021 - 03.2022
- Scheduler
- Check in
- Check out
- Answering phones
- Rooming
- Vitals
- Chart prep
- Authorizations
Medical Assistant
Southland gastroenterologist
10.2020 - 04.2021
- 1. Appointments
- 2. Discharging patients
- 3. Faxing
- 4. Filling
- 5. Vitals
- 6. Cleaning exam rooms
- 7. Prepping patient for procedure
- 8. Attending phone calls
- 9. Medical records
Administrative Assistant
West Covina Medical Center/ psych Department
08.2018 - 06.2020
- Assisted patients during the check in process
- Picking up / dropping off patients
- Request Patients authorization
- Answering phone calls
- Scheduling appointment
- Prepping charts
- Medication refills
- Checking eligibility
- Intellect Emr
- Nexgen Emr
- Azalea Emr
- Feeding patients
- Provided administrative support for patients
- Answered multiple phone lines
- Maintained a contact list for department
- Maintained office supply inventory
- Provided excellent customer service
- General office administration including filing, faxing, and scheduling
Medical Assistant
Neurology
03.2015 - 04.2016
- Chart prep
- Authorization
- Appointment Scheduler
- Assist Dr with EMG
- Answering phone calls
- Vitals
- Rooming
Education
Associate - Medical Assistant
Northwest College
West Covina, CA01.2014
High School Diploma -
San Gabriel Valley
El Monte, CA06-2013
Skills
- Emr, Microsoft word (1 year) (3 years)
- Intellect (1 year)
- Next gen (1 year)
- Administrative Assistant
- Receptionist (7 years)
- Word
- Billing
- MS Office
- Data Entry
- Microsoft Office
- Multi-line Phone Systems
- Medical Records
- Insurance Verification
- Medical Scheduling (2 years)
- Spanish
- Vital Signs
- Medical Office Experience (5 years)
- Medical terminology
- Documentation review
- Experience Administering Injections
- IDX and TOUCHWORKS EMR (2 years)
- Epic (1 year)
- Appointment scheduling
- Healthcare software proficiency
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient confidentiality
- Relationship building
- Patient registration
- Patient documentation
- Patient care coordination
- Scheduling
- Follow-up care
- Patient records management
- Goal setting
- Documentation
- Quality assurance
- Insurance practices
- Patient relations
- Healthcare operations
- Payment collection
- Patient assessment
- Patient outreach and Follow-up
- Healthcare documentation
- Medical record requests
- Healthcare
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Punctual and hardworking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Resolving problems
- Insurance verifying
- Documenting and recording information
- Critical thinking
- Computer skills
- Multitasking skills
- Organizational and multitasking skills
- Telemedicine experience
- Telemedicine implementation
Accomplishments
- Devised new program to optimize when rolling in Epic EMR .
Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
Languages
English - Expert
Timeline
Associate Patient Care Coordinator
Optum
01.2022 - Current
Scheduling Coordinator
GI Excellence
04.2021 - 04.2022
GI Excellence scheduler
GI Excellence
01.2021 - 03.2022
Medical Assistant
Southland gastroenterologist
10.2020 - 04.2021
Administrative Assistant
West Covina Medical Center/ psych Department
08.2018 - 06.2020
Medical Assistant
Neurology
03.2015 - 04.2016
Associate - Medical Assistant
Northwest College
High School Diploma -
San Gabriel Valley
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