Laramee Ayers
Crossville,TN
Summary
I have over 3 years of working in a healthcare, both virtually and in person. I take pride in my friendly, and engaging demeanor. I have had training in assisting with emergency/crisis situations, and have had success in working towards individual and group goals/metrics under limited supervision.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Landmark First
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered phones in a friendly and inviting manner.
Virtual Health Assistant
Optum Virtual Care
02.2022 - 07.2024
- Welcome patients as they wait for their provider, assist both patients and providers with any issues they have during their visit
- Refer to the correct department as needed
- Assist patients with getting work notes, resending prescriptions as needed, and connecting with providers when appropriate.
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
Patient Care Technician
Fresenius Medical Care
08.2021 - 11.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Chattooga County High School
Summerville, GA05.2014
Skills
- Customer Service (3 years)
- Dialysis Experience
- Microsoft Office (2 years)
- Health assistant (2 years)
- Leadership (1 year)
- EMR Systems (2 years)
- Epic (1 year)
- Medical Records (2 years)
- Patient Care (2 years)
- Strong Communication Skills
- Medical Terminology
- Calm and Effective Under Pressure
Timeline
Patient Care Coordinator
Landmark First
07.2024 - Current
Virtual Health Assistant
Optum Virtual Care
02.2022 - 07.2024
Patient Care Technician
Fresenius Medical Care
08.2021 - 11.2021
High School Diploma -
Chattooga County High School
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