Brittany Garnett
Alexandria,LA
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care. Dedicated Customer Service Specialist who deliver excellence in meeting business objectives. Over 5 years of successful experience as leader and mentor to junior sales professionals. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills and exceed sales quotas in challenging new position.Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Capitol Imaging Services
Alexandria, LA
11.2023 - Current
- Assure the readiness and tidiness of the front desk reception area for each working day.
- Greet and check in patients and collect personal, medical, and insurance information.
- Schedule patient appointments Respond promptly to medical records requests and subpoenas Answering Phones Respect and maintain Privacy and dignity of patients per HIPPA guidelines.
- Being efficient in verifying insurance benefits and patient billing information.
Referral Coordinator/Medical Records
Neuro Medical Clinic of Cenla
Alexandria, LA
02.2023 - 11.2023
- Expediting patient referrals to specialty offices. Completing referral requests as needed. Faxing and sending medical records to our various departments for processing.
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Patient Registration Coordinator
InGenesis
Alexandria, LA
01.2022 - 02.2023
- Maintains confidentiality of patient and proprietary information.
- Processing referrals to began onboarding patients between different functional areas in a call center setting.
- Communicating frequently with patients as they call in and greeting them as they enter the facility.
- Accountable for setting new patients up on payment systems that accommodates their living situations.
- Verifying insurance before the start of their treatment, communicating with their insurance provider if their are any discrepancies.
Receptionist
ALEXANDRIA BEHAVIORAL HEALTH SERVICES
Alexandria, LA
02.2021 - 01.2022
- Answer multi-line phone system with warm, friendly demeanor.
- Document all information, findings, and steps from physicians visit with patients.
- Perform individual and group counseling sessions.
- Update case files to consistently maintain accurate records.
- Schedule over ninety appointments each week.
- Review notes and adjust treatment plans accordingly.
- Reminding patients of virtual telehealth appointments via telephone.
- Patient chart document management.
- Verify insurances.
- Copay/Coinsurance/Deductible collections.
- Patient registration.
Administrative Assistant
PHOENIX FAMILY LIFE CENTERS
Alexandria, LA
03.2017 - 02.2021
- Maintain confidentiality of records relating to clients' treatment, in a Remote atmosphere.
- Collect information about clients through interviews, observation, or tests.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Utility Clerk
CITY OF PINEVILLE
Pineville, LA
12.2014 - 11.2017
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.
- Answer customers' questions about services and charges, or direct them to customer service centers.
- File new customer accounts and other forms as needed.
- Perform other duties as assigned.
- Balance personal teller drawer and checks daily.
Leasing Agent
STANDARD ENTERPRISES
Alexandria, LA
06.2013 - 12.2014
- Compare a property with similar properties that have recently sold to determine its competitive market price.
- Interview clients to determine what kinds of properties they are seeking.
- Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
- Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.
- Accept property's rent payments and deposit monies monthly, issued receipts to all tenants.
Education
Bachelor of Science - Human Resource Management
UPPER IOWA UNIVERSITY
Alexandria, LAHigh School Diploma - undefined
BOLTON HIGH SCHOOL
Alexandria, LA05.2005
Skills
- Customer service
- Administrative Experience
- Front Desk
- Microsoft Word
- Accounts Payable
- Billing
- Microsoft Excel
- Schedule Appointments (4 years)
- Microsoft Outlook
- Mental Health (3 years)
- Utilization Review (2 years)
- Money Management (6 years)
- Accounting
- Filing
- Multi-line Phone Systems
- Property Leasing
- Human Resources
- Fair Housing Regulations
- Human Resources Management
- Payroll
- Mechanical Knowledge (4 years)
- Power Tools (2 years)
- Analysis Skills (8 years)
- EMR Systems (1 year)
- Accounts Receivable
- Athenahealth (1 year)
- Medical Office Experience (3 years)
- Medical Receptionist (3 years)
- Triage (Less than 1 year)
- Medical Scheduling
- Healthcare (3 years)
- Insurance Verification
- HIPAA
- Medical Terminology (4 years)
- Clerical Experience
- Recruiting
- Order entry
- Office experience
- Conflict management
- Windows
- Documentation review
- Cash handling (2 years)
- Hospitality (10 years)
- Document Management
- Medical Records
- ICD-9
- Office Management
- Epic
- Behavioral Health
- ICD-10 (4 years)
Certification
- AED Certification
- CPR Certification
Timeline
Patient Care Coordinator
Capitol Imaging Services
11.2023 - Current
Referral Coordinator/Medical Records
Neuro Medical Clinic of Cenla
02.2023 - 11.2023
Patient Registration Coordinator
InGenesis
01.2022 - 02.2023
Receptionist
ALEXANDRIA BEHAVIORAL HEALTH SERVICES
02.2021 - 01.2022
Administrative Assistant
PHOENIX FAMILY LIFE CENTERS
03.2017 - 02.2021
Utility Clerk
CITY OF PINEVILLE
12.2014 - 11.2017
Leasing Agent
STANDARD ENTERPRISES
06.2013 - 12.2014
High School Diploma - undefined
BOLTON HIGH SCHOOL
Bachelor of Science - Human Resource Management
UPPER IOWA UNIVERSITY