Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Isaiah Jackson

Kalamazoo,MI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with any reservations clients may have. Adaptable to high-pressure and fast paced work settings.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Buffalo Wild Wings
08.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Asked customers questions to meet special requests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Associate

Planet Fitness
03.2022 - 08.2022
  • Welcoming customers with a smile while also directing them to their requested facilities
  • Multitasking was an essential part of the job as I needed to track all sales from customers, answer phone calls, provide tours, and clean.
  • Introducing customers to our many payment plans as well as walking them through the pros and cons. (includes plan cancellations)
  • Entered and updated sensitive customer information during check-ins.

Lawn Care Worker

Self Employed
04.2017 - 07.2020
  • Created schedules using Excel for over 140 clients
  • In-person and online marketing for customer retention
  • Drove to 100+ prospective client homes to evaluate lawn size and needs, providing accurate pricing estimates and quotations.
  • Evaluated status of lawn conditions and met directly with customers to create the best plan specific to needs and preferences.
  • Educated clients on proper care and maintenance of landscaping projects.
  • Hired 5 workers to deal with demand

Amazon Fulfillment Associate

Amazon.com
11.2021 - 02.2022
  • Long hours accompanied by immense amounts of physical labor
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Kept work areas neat, clean,and free from debris.
  • Followed orders precisely for correct items, sizes, and quantities.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

High School Diploma -

Walnut Hills High School
Cincinnati, OH
05.2021

Skills

  • Warehouse Experience (2 years)
  • Membership Retention (6 years)
  • Mowing (5 years)
  • Effective Planning (3 years)
  • Lawn Care (6 years)
  • Load & Unload (2 years)
  • Maintenance (2 years)
  • Guest Services (3 years)
  • Front Desk (2 years)
  • Listening Skills (6 years)
  • Guest Interaction (6 years)

Additional Information

  • Authorized to work in the US for any employer

Timeline

Front Desk Associate

Buffalo Wild Wings
08.2022 - Current

Front Desk Associate

Planet Fitness
03.2022 - 08.2022

Amazon Fulfillment Associate

Amazon.com
11.2021 - 02.2022

Lawn Care Worker

Self Employed
04.2017 - 07.2020

High School Diploma -

Walnut Hills High School

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