Breeanna Davis
Belfair,WA
Summary
Versatile Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 6-year career in customer service. Known for excellent attention to detail and great work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Deposit Supporit Specialist
Kitsap Bank
Bremerton, Washington
02.2020 - Current
- Provided technical support for customers in resolving complex issues.
- Completed Monthly and Quarterly Audits for our department to make sure we were in compliance.
- Balance a variety of general ledgers to daily reports to make sure we are in balance and if not finding the reason where the money went or came from.
- Dealing with daily fraudulent activity - contacting customers to verify charges, opening cases with third party vendors to resolve fraudulent disputes, and closing cards and accounts to protect customers from more fraud.
Bank Teller
Kitsap Bank
Bremerton, Washington
02.2020 - 06.2020
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Guest Service Representative
Clearwater Casino
Suquamish, Washington
10.2019 - 02.2020
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Handled customer complaints professionally and efficiently.
Host
Olive Garden
Silverdale, Washington
03.2019 - 09.2019
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
Cook/Delivery Driver
Seabeck Pizza
Port Orchard, Washington
05.2017 - 03.2019
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Courtesy Clerk
Albertsons
Port Orchard, Washington
01.2016 - 03.2017
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
Education
South Kitsap High School
Port Orchard, WA06-2018
Skills
- Maintenance and repair
- Customer Relations
- Supply Management
- Root Cause Analysis
- Proficient in Microsoft
- Documentation Management
- Adaptability and Flexibility
- Organizational Skills
- Team Collaboration
- Goal Setting
- Record Management
Volunteer Work
Kitsap Bank Picnic
Helped my mom with her bank picnic and ran a couple booths throughout the night. I helped run the games booth with all the kids and keep them busy and then ran the photo booth. I helped set up and break down the event.
Salvation Army Thanksgiving Coat and Food Drive
Helped my dads Navy group help with the salvation army thanksgiving coat and food drive. Brought old jackets that didn’t fit from family and friends of all ages and gave them to the kids and adults while they walked in to come have a warm Thanksgiving meal. Then I helped work in the kitchen to make sure that everyone got a little bit of everything and that everyone got to have a nice warm meal on the holiday.
USS Michigan Veteran Drive
Helped my dad and his submarine with a drive to help homeless veterans get in and come have a nice warm, a haircut, and even some food and clothes to take with them. I helped set up and break down the whole event and during it I helped serve the nice warm meals.
Timeline
Deposit Supporit Specialist
Kitsap Bank
02.2020 - Current
Bank Teller
Kitsap Bank
02.2020 - 06.2020
Guest Service Representative
Clearwater Casino
10.2019 - 02.2020
Host
Olive Garden
03.2019 - 09.2019
Cook/Delivery Driver
Seabeck Pizza
05.2017 - 03.2019
Courtesy Clerk
Albertsons
01.2016 - 03.2017
South Kitsap High School
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