Breeanna Pressley
Anderson,SC
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at Journeys. Excelled in recruitment, training, and mentoring, significantly improving store operations. Skilled in POS systems and customer service, adept at fostering positive environments and strategic growth. Achieved notable increases in customer satisfaction ratings through innovative sales techniques and effective problem-solving.
Overview
2
2
years of professional experience
Work History
Store Manager
Journeys
Anderson SC
03.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Lead
American Freight Furniture and Mattress
Anderson SC
10.2023 - 03.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Enhanced client relationships through consistent communication and personalized solutions.
Store Manager
Journeys
Anderson SC
09.2022 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Diploma -
Westside High School
Anderson, SC06.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- POS Systems
- Recruitment and hiring
- Employee Training
- Shift Scheduling
- Accurate Cash Handling
- Opening and closing procedures
- Strategic thinker
- Retail Sales Techniques
- Sales professional
Accomplishments
I started off in management at just 19 years old I have proven myself and grew professionally through my career. In journeys I climbed the ladder from a sales associate all the way to a store manager still learning to this day. I have had great mentors and lots of experience in the retail industry.
Timeline
Store Manager
Journeys
03.2024 - Current
Sales Lead
American Freight Furniture and Mattress
10.2023 - 03.2024
Store Manager
Journeys
09.2022 - 10.2023
Diploma -
Westside High School