Breeze Waitkus
Tulsa
Summary
Dynamic owner/operator with a proven track record at Wicked Clean, excelling in customer service and relationship building. Expert in cash handling and optimizing operations, I enhanced client satisfaction through effective communication and quality housekeeping, achieving significant improvements in service and clientele management. Passionate about delivering exceptional experiences in their homes.
Overview
2024
2024
years of professional experience
Work History
Owner/operator
Wicked Clean
Tulsa, OK
- Managed daily operations to ensure high-quality cleaning services.
- Trained and supervised team members on best practices and safety protocols.
- Streamlined scheduling processes to optimize resource allocation and client satisfaction.
- Implemented inventory management system for cleaning supplies, reducing waste.
- Developed customer relationships through effective communication and service follow-ups.
- Conducted regular quality control inspections to maintain service standards.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
Bartender Shift Manager
SMG (BOK Center, Cox Business Center)
Tulsa, OK
09.2008 - 12.2023
- Supervised bar staff, ensuring compliance with safety and service standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Trained new bartenders on cocktail preparation and customer service techniques.
- Developed shift schedules to maximize team efficiency and coverage.
- Implemented promotional strategies to enhance beverage sales during events.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with event coordinators to create tailored beverage menus for clients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Served high customer volumes during special events, nights, and weekends.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender/MOD
R Bar
Tulsa, OK
03.2012 - 09.2017
- Prepared and served beverages, ensuring high-quality standards and customer satisfaction.
- Managed cash handling and transactions accurately to maintain financial integrity.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Assisted in training new bartenders on service protocols and beverage preparation techniques.
- Developed relationships with regular patrons, enhancing customer loyalty and experience.
- Resolved customer complaints promptly, contributing to a positive dining atmosphere.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Built relationships with vendors to manage orders and negotiate costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma - Basic
Wright Christian Academy
TulsaSkills
Customer service, beginning and maintaining relationships with clients
Preparation, for duties and/or event, etc
Cash handling experience
Working well, during extreme high volumes and also in more intimate settings
Timeline
Bartender/MOD
R Bar
03.2012 - 09.2017
Bartender Shift Manager
SMG (BOK Center, Cox Business Center)
09.2008 - 12.2023
Owner/operator
Wicked Clean
High School Diploma - Basic
Wright Christian Academy