Adam Scarletto
Scottsdale,AZ
Summary
Results-driven professional with over 8 years of experience in customer service, sales, and management. Proven ability to manage teams, drive business growth, and implement efficient processes. Skilled in marketing, inventory management, and customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Scarletto Design LLC
Scottsdale, AZ
01.2024 - Current
- Create architectural drawings and detailed floor plans tailored to client specifications
- Apply for city permits, ensuring compliance with local regulations and building codes
- Oversee project timelines, budgets, and resource allocation to ensure successful project completion
- Develop client relationships and provide ongoing support throughout project phases.
Service Manager
Arizona Bimmer Motor Werks
Scottsdale, AZ
09.2022 - 02.2024
- Advise clients on service options, providing accurate estimates and detailed shop quotes
- Manage a team of technicians, ensuring high-quality service and efficient workflow
- Develop and implement marketing strategies to increase customer acquisition and retention
- Oversee parts management, ensuring optimal inventory levels and timely ordering
- Coordinate scheduling and workflow to maximize shop productivity and customer satisfaction.
Service Advisor/Manager
Munich Motors
Phoenix, AZ
03.2021 - 09.2022
- Provide expert service advice to clients, addressing concerns and recommending appropriate solutions
- Manage service operations, including technician assignments and workflow optimization
- Execute comprehensive marketing strategies, enhancing brand visibility and customer engagement
- Facilitate retail auto sales and assist in the purchasing of high-quality vehicles
- Foster strong customer relationships through follow-up services and personalized support.
Sales Manager
Exclusive Wheels and Tires
Tempe, AZ
02.2020 - 02.2021
- Drive sales growth through effective business development and client relationship management
- Develop and implement marketing campaigns to promote products and services
- Manage purchasing and inventory, ensuring availability of high-demand products
- Oversee invoicing and financial transactions, maintaining accurate records
- Specialize in wheel fitment, providing expert advice to customers.
Sales Manager
Ollie's Autohaus
Scottsdale, AZ
08.2018 - 12.2019
- Lead sales operations, negotiating deals and closing transactions with clients
- Purchase vehicles from auctions, managing wholesale and retail inventory
- Oversee financing processes, including outreach and loan approvals
- Maintain inventory numbers and gross margins in line with projected overhead
- Execute comprehensive marketing strategies, including outreach and market analysis on European vehicles
- Manage part-time sales personnel, providing training and performance evaluations
- Handle title clerk responsibilities and recon management.
BMW Product Specialist
BMW Product
Phoenix, AZ
10.2017 - 07.2018
- Educate clients on BMW's iDrive systems, ensuring a thorough understanding of features and functionalities
- Provide exceptional customer service, addressing inquiries and resolving issues
- Assist the sales team with product presentations and client follow-ups
- Organize and manage events to promote BMW products and enhance customer engagement
- Support service drive operations, ensuring a seamless customer experience.
Valet Manager
American Valet
Phoenix, AZ
03.2016 - 09.2017
- Oversee valet operations, ensuring efficient and professional service delivery
- Manage scheduling and assignments for valet staff, optimizing coverage and performance
- Handle weekly reporting and monthly billing, maintaining accurate financial records
- Maintain account properties, ensuring cleanliness and organization
- Start as a valet and quickly promoted to valet manager, demonstrating strong leadership and operational skills.
Furniture Repair Technician
Michaels Restoration
Phoenix, AZ
07.2015 - 02.2016
- Restore furniture across various locations, assessing damage and executing repair plans
- Adjust claims for insurance companies, determining repair feasibility
- Manage delivery operations, ensuring timely and safe transport of restored items.
Supervisor Delivery Driver and Customer Service
Sherwin-Williams
Prescott, AZ
05.2014 - 07.2015
- Mix and match paint colors, providing customized solutions for clients
- Train new delivery system personnel, ensuring adherence to company standards
- Manage delivery schedules, optimizing routes for efficiency
- Provide exceptional customer service, addressing client inquiries and concerns.
Painters Helper
Ernies Body Shop
Phoenix, AZ
05.2013 - 05.2014
- Assist painters in preparing cars for painting, including masking and sanding
- Disassemble and reassemble vehicle components, ensuring proper fit and finish
- Wash and prep cars for painting, maintaining a clean and organized work environment.
Education
GED -
Liberty High School
Skills
Sales Management:
- Developed and executed sales strategies to meet and exceed revenue targets
- Analyzed market trends to identify opportunities for sales growth
- Managed client relationships to drive repeat business and referrals
- Negotiated deals with suppliers and clients to maximize profitability
- Trained and mentored sales team to improve performance and achieve sales goals
Business Development:
- Identified and pursued new business opportunities to expand market reach
- Built and maintained strategic partnerships to drive business growth
- Conducted competitive analysis to stay ahead of industry trends
- Developed business proposals and presentations to attract new clients
- Implemented business development strategies to increase company revenue
QuickBooks:
- Experienced in managing financial transactions and accounting processes
CRM Software:
- Skilled in using Salesforce and other CRM tools for customer relationship management and data entry
AutoCAD:
- Competent in creating detailed architectural drawings and floor plans
Customer Service:
- Exceptional ability to understand and address customer needs, ensuring high satisfaction
Sales Negotiation:
- Strong negotiation skills, successfully closing deals and maintaining client relationships
Communication:
- Excellent verbal and written communication skills, adept at conveying information clearly and effectively
Problem Solving:
- Ability to identify issues, develop solutions, and implement effective strategies
Time Management:
- Efficient in managing multiple tasks and meeting deadlines
Team Management:
- Proven ability to lead and motivate teams, ensuring high performance and productivity
Inventory Management:
- Expertise in maintaining optimal inventory levels, ordering supplies, and managing stock
Marketing Strategies:
- Experience in developing and executing marketing campaigns to drive business growth
Project Management:
- Skilled in planning, executing, and overseeing projects from inception to completion
Certification
Driver's License
Additional Information
Cold Calling: Experience in reaching out to potential clients and generating leads, Account Management: Managing client accounts, ensuring retention and satisfaction, Data Entry: Accurate and efficient in entering and managing data, Social Media Management: Proficient in managing social media accounts and executing digital marketing strategies, Warehouse Experience: Knowledgeable in warehouse operations, including inventory control and logistics
Timeline
Owner/Operator
Scarletto Design LLC
01.2024 - Current
Service Manager
Arizona Bimmer Motor Werks
09.2022 - 02.2024
Service Advisor/Manager
Munich Motors
03.2021 - 09.2022
Sales Manager
Exclusive Wheels and Tires
02.2020 - 02.2021
Sales Manager
Ollie's Autohaus
08.2018 - 12.2019
BMW Product Specialist
BMW Product
10.2017 - 07.2018
Valet Manager
American Valet
03.2016 - 09.2017
Furniture Repair Technician
Michaels Restoration
07.2015 - 02.2016
Supervisor Delivery Driver and Customer Service
Sherwin-Williams
05.2014 - 07.2015
Painters Helper
Ernies Body Shop
05.2013 - 05.2014
GED -
Liberty High School