CHARLIE JAUM
San Antonio,Texas
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Overview
12
12
years of professional experience
Work History
Maintenance Staff Member
ChapCo
Guthrie, OK
11.2022 - 06.2024
- Fixed broken locks, drywall, or doors, and filled gaps in walls
- Installed appliances and equipment, and replacing light bulbs
- Maintained the cleanliness and organization of common areas and equipment, like break rooms and office supplies
- Tracked inventory of supplies and replacement parts and submitted reorder requests
- Informed supervisor regarding damages, malfunctions and breakage to support smooth maintenance services
- Painted interior and exterior surfaces as needed to maintain professional appearance
Operations Manager
Ripped-city Gym
Tagbilaran City, Philippines
03.2021 - 09.2022
- Managed staff to ensure quality service for our members
- Addressed customer concerns with suitable solutions
- Mentored junior staff members by providing guidance on best practices in operations management
- Monitored resources use to achieve set goals within budget constraints
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
Small Business Owner
Owned And Operated
Guindulman, Bohol, Philippines
02.2018 - 02.2021
- Monitored financial objectives and prepared budgets according to projections
- Met with service vendors or product suppliers to facilitate delivery
- Set pricing structures according to market analytics and emerging trends
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Prepared staff work schedules and assigned team members to specific duties
Sports and Recreation Supervisor
SaVoy Hotel Boracay
Boracay Island, Philippines
02.2017 - 01.2018
- Implemented and supervised wide variety of fun and fitness-driven activities which could be enjoyed by Hotel guest
- Maintained and supervised the hotel gym and guest pool
- Supervised staff to ensure quality service
- Helped recruit, hire and train department employees
- Supervised material acquisition, setup and teardown for periodic and special events
Housekeeping Supervisor
Amorita Resort
Panglao, Bohol, Philippines
07.2016 - 01.2017
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Sustained safety protocols to support proper and cost-effective equipment and material usage
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised and supported housekeeping personnel to maximize quality of service and performance
Sports and Recreation Coordinator/Lifeguard
Amorita Resort
Panglao, Bohol, Philippines
03.2015 - 06.2016
- Observed swimming pool as lifeguard during
- Scheduled events by reserving space and performing guest tours
- Maintained inventory of supplies and equipment with established sign-out procedures
- Built professional relationships with patrons and assisted with special needs and requests
- Planned recreation activities, sports events and competitions
ROOM ATTENDANT
Amorita Resort
Panglao, Bohol, Philippines
05.2012 - 02.2015
- Cleaned and returned vacant rooms to occupant-ready status.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replenished each guest room with water glasses, toiletries and paper products.
Education
Bachelor of Science - Hotel and Restaurant Management
Holy Name University
Tagbilaran City, Bohol, Philippines10.2012
Skills
- Customer Service
- Attention to Detail
- Decision Making
- Organization
- Multitasking
- Team Leadership
- Goal Setting
- Solutions Development
- Follow-Through
Hobbies and Interests
- Outdoor running and cycling
- Swimming
- Fitness Workout
- Business and Management
- Personal Development
Timeline
Maintenance Staff Member
ChapCo
11.2022 - 06.2024
Operations Manager
Ripped-city Gym
03.2021 - 09.2022
Small Business Owner
Owned And Operated
02.2018 - 02.2021
Sports and Recreation Supervisor
SaVoy Hotel Boracay
02.2017 - 01.2018
Housekeeping Supervisor
Amorita Resort
07.2016 - 01.2017
Sports and Recreation Coordinator/Lifeguard
Amorita Resort
03.2015 - 06.2016
ROOM ATTENDANT
Amorita Resort
05.2012 - 02.2015
Bachelor of Science - Hotel and Restaurant Management
Holy Name University