Breiana Salazar
San Antonio,TX
Summary
A versatile and results-driven professional with extensive experience in claims processing, customer service, team supervision, and content moderation. I excel in delivering high-quality service, managing complex operations, and leading teams to achieve organizational goals. My diverse background has honed my ability to navigate challenging situations with professionalism and efficiency, making me adept at ensuring compliance, resolving conflicts, and maintaining high standards across various roles. I am committed to continuous improvement, driving operational excellence, and fostering positive customer and community experiences.
Overview
7
7
years of professional experience
Work History
Claims Processor
Nationwide
Remote
08.2023 - Current
- Proficient in evaluating, investigating, and processing claims with a focus on minimizing risk and ensuring compliance with all regulatory requirements. I excel in identifying fraudulent claims, subrogation , discussing settlements, and collaborating with partnering representatives when necessary.
- Maintained strict confidentiality when dealing with sensitive information about patients medical histories or personal details when speaking to third party callers.
- Well adapted in auto and homeowners claims processing, handling FNOL’s, coverage, deductibles & other factors in the claims process.
- Prioritized clear communication and empathy, guiding claimants and policy holders through the process with professionalism and care. Provided the strong ability to de-escalate tense situations and provide clear explanations of complex claims issues which resulted in high customer satisfaction.
Supervisor of Operations
UPS
San Antonio, TX
10.2018 - 09.2023
- Evaluated staff performance daily by preforming QA’s, safety reports , offering constructive feedback designed to promote safe work methods within their roles while working in a face paced environment.
- Managed scheduling, high volume workloads with sensitive deadlines and payroll distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Handled and supervised multiple areas dealing with high volume workloads without supervision.
Content Moderator
TaskUs
San Antonio
05.2018 - 10.2020
- Expertise in evaluating user-generated content across various social media platforms to ensure compliance with community guidelines and legal requirements. I have a strong track record of swiftly identifying and removing harmful or inappropriate content, while protecting free expression within the boundaries of the platform’s policies.
- Meticulous in my approach, I thoroughly review text, images, videos, and other media to ensure they meet the platform's standards. My attention to detail allows me to spot subtle violations that could impact the safety and well-being of the community by staying informed on latest trends and policies.
- Adept at handling sensitive and confidential information with the highest level of professionalism, while still de-escalating any conflicts.
Education
St. Philip's College
San Antonio, TXSkills
- Claims review
- Data entry proficiency
- Policy analysis
- Project Management and Organization
Timeline
Claims Processor
Nationwide
08.2023 - Current
Supervisor of Operations
UPS
10.2018 - 09.2023
Content Moderator
TaskUs
05.2018 - 10.2020
St. Philip's College