Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Breianna Hix
Lebanon,TN
Summary
Overview
12
years of professional experience
Work History
Call 4 Health
Patient Care Representative
01.2020 - 01.2022
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles
- Scheduled several patients per week and made reminder calls.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
SUBWAY®Restaurants
Sandwich Artist
01.2019 - 01.2020
Job overview
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Royal Seas Cruises
Customer Service Representative Team Lead
02.2017 - 02.2018
Job overview
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
SUNTECH
Customer Service Manager
01.2015 - 02.2016
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
TRG Customer Solutions
Retention Manager
02.2010 - 04.2014
Job overview
- Motivated employees through special events and incentive programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Education
VincennessIndiana
Bachelor of Science from Social Work
2024
University Overview
Skills
- Monitoring Tools
- Educate Patients
- Case Management
- Medical Terminology
- Administrative Supervision
- Spreadsheet Tracking
- Scheduling
- Time Management
- Process Improvement
- Organizational Skills
- Reminder Calls
- POS Systems Expertise
- Customer Consulting
- Prioritization
- Proofreading
- Data Evaluation
- Money Handling Abilities
- Retail Sales Customer Service
- Customer Service
- Active Listening
- Documentation
- Teamviewer
- Decision-Making
- Organization and Time Management
- Self-Motivated
- Critical Thinking
Timeline
Patient Care Representative
Call 4 Health
01.2020 - 01.2022
Sandwich Artist
SUBWAY®Restaurants
01.2019 - 01.2020
Customer Service Representative Team Lead
Royal Seas Cruises
02.2017 - 02.2018
Customer Service Manager
SUNTECH
01.2015 - 02.2016
Retention Manager
TRG Customer Solutions
02.2010 - 04.2014
Vincenness
Bachelor of Science from Social Work
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