Lauren Webster
Pembroke Pines,FL
Summary
Proactive Patient Care Representative and Lab Specimen Technician with extensive experience in safeguarding patient data and improving clinic processes. Skilled in managing high volumes of patient communications, streamlining scheduling, and maintaining confidentiality. Strengths include cross-functional collaboration, adaptability, and a strong focus on patient care and organizational efficiency. Resourceful Patient Care Coordinator offering 2 years of progressive healthcare experience. Well-developed program management and administration skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Call 4 Health
06.2023 - 12.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
PAX
Swissport International
06.2023 - 07.2024
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Adapted quickly to schedule changes or other disruptions, maintaining professional demeanor while assisting affected passengers.
- Handled luggage efficiently, reducing instances of lost or damaged items during transit.
- Enhanced customer satisfaction by providing efficient check-in and boarding services for passengers.
Lab Specimen Technician
Quest Diagnosis
12.2023 - 06.2024
- Consistently upheld strict patient confidentiality standards, adhering to HIPAA regulations and company policies when handling sensitive health information.
- Strengthened cross-functional relationships within the organization, working closely with phlebotomists, nurses, and physicians to ensure clear communication of test requirements and results.
- Demonstrated adaptability during periods of increased workload or staff shortages by willingly taking on additional responsibilities or temporarily adjusting work schedules to ensure continued lab operations.
- Performed preventive maintenance on laboratory equipment, minimizing downtime and ensuring optimal instrument performance for accurate test results.
Donor Processor
Hemonus Plasma
11.2022 - 05.2023
- Streamlined the donor registration process, ensuring accurate and timely data entry.
- Completed quality control assessment on equipment used in donor screening process.
- Supported other departments as needed, demonstrating adaptability and a willingness to contribute to the overall success of the organization.
- Consistently met daily collection goals while maintaining high-quality standards within each step of the process.
Education
High School Diploma -
Flanigan High School
Pembroke Pines, FL06.2020
Skills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
Certification
Phlebotomy (2022)
Medication Tech (2024)
Timeline
Lab Specimen Technician
Quest Diagnosis
12.2023 - 06.2024
Patient Care Representative
Call 4 Health
06.2023 - 12.2024
PAX
Swissport International
06.2023 - 07.2024
Donor Processor
Hemonus Plasma
11.2022 - 05.2023
High School Diploma -
Flanigan High School
Phlebotomy (2022)
Medication Tech (2024)
Similar Profiles
Jai'Niria BarberJai'Niria Barber
Patient Care Representative at Call 4 HealthPatient Care Representative at Call 4 Health
Travis GraysonTravis Grayson
Implementation Specialist Call Center at Call 4 HealthImplementation Specialist Call Center at Call 4 Health
Terria BosticTerria Bostic
Customer Service Representative at Call 4 HealthCustomer Service Representative at Call 4 Health