Jessica Gillespie

• Provided outstanding patient service by utilizing effective communication and problem-solving skills.
• Managed appointment scheduling and coordinated follow-up care to optimize patient flow.
• Facilitated insurance verification for patients, ensuring accuracy in coverage and benefits explanations.

• Educated patients on eye care procedures to enhance understanding and compliance with treatment plans.

• Managed incoming phone calls and emails to ensure timely communication.

• Oversaw daily management and maintenance of money drawer operations within clinic.

• Facilitated collaboration among colleagues to ensure timely completion of patient tests for the upcoming work week.

• Assisted optician in dispensing glasses and contact lenses to patients.

• Provided customer service at cash register, balanced cash drawers and bank deposits. Maintained accurate cash logs and processed point of sale transactions. Assisted kitchen staff as needed and handled phone inquiries. Performed opening and closing duties for store operations. Bartended during various shifts as required.

• Assisted customers with banking transactions by counting cash drawers and processing check deposits. Supported clients with questions about loan payments.

• Managed incoming phone calls to ensure effective communication and customer support.

• Executed nightly closing procedures to ensure operational efficiency and security.

• Assisted customers with prescription pickups at drive-through. Supported front desk operations by retrieving prescriptions for clients. Conducted information searches on computer systems. Answered incoming phone calls to address customer inquiries. Aided in organizing and processing daily prescription orders. Operated cash registers efficiently. Performed cleanup tasks before end of shift.

Assisted clients at work sites to stay focused on tasks. Supported staff members during breaks and lunches. Organized games, arts and crafts activities for clients.

• Executed diverse food service responsibilities to ensure efficient operations.
• Leveraged extensive knowledge of dietary restrictions and preferences to fulfill client snack orders efficiently.
• Assisted in cleaning dishes, equipment, tools, and utensils used for food preparation and serving.

• Duties include greeting customers as they entered the store in a friendly manner.
• Handling multiple transactions such as cash, check and credit card.
• Providing training and assistance to newly hired cashiers.
• Daily maintenance and cleaning of work stations.
• Answering of phones at customer service desk.
• Assisting and resolving customer's issues.