Summary
Overview
Work History
Education
Skills
Timeline
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Eriona Boone

Westerville,Ohio

Summary

Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained in and offering top-notch abilities. Motivated to continue to learn and grow as professional. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Overview

10
10
years of professional experience

Work History

Patient Care Representative

Gifthealth
07.2024 - Current
  • Transformed pharmacy operations with medication assistance initiatives, achieving a 20% boost in patient satisfaction.
  • Ignited interdisciplinary partnerships that led to a 20% surge in healthcare outcomes through revamped patient support initiatives.
  • Streamlined pharmacy operations by managing 100+ calls weekly, achieving 95% on-time medication delivery.

Supervisor

Levy
04.2018 - 09.2024
  • Directed a team to boost service efficiency by 25%, resulting in a 40% increase in customer satisfaction.
  • Motivated a team of 15, driving a remarkable 30% increase in productivity and enhancing efficiency by 25%.
  • Spearheaded cost-saving initiatives, achieving a 15% budget reduction and saving $50,000 annually.

Daycare Teacher

Royal Child Daycare Center
03.2021 - 02.2024
  • Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
  • Supervised daily activities, ensuring a safe and engaging environment for children.
  • Collaborated with parents to address children's needs and promote their well-being.
  • Mentored junior staff, providing guidance on classroom management techniques.

Home Health Aide

The gifted hands
02.2022 - 08.2023
  • Supported 20+ patients with personal care and mobility, boosting their comfort and satisfaction by 30%.
  • Proactively monitored vital signs for 20+ patients, facilitating timely medical interventions and improving response times by 30%.
  • Spearheaded collaboration with healthcare teams, resulting in 30% enhanced patient satisfaction through personalized care plans.
  • Delivered empathetic emotional support to 50+ patients, enhancing their recovery and overall well-being.
  • Streamlined patient record management, boosting care coordination and achieving a 20% improvement in patient outcomes.

Manager

Mcdonalds
03.2019 - 04.2023
  • Proactively resolved 95% of escalated issues within 24 hours, implementing solutions to prevent future occurrences.
  • Streamlined training schedules and materials for 50+ new employees, enhancing onboarding efficiency by 30%.
  • Spearheaded cross-functional teams to achieve 95% project completion rate, enhancing collaboration and productivity.
  • Facilitated orientation and training for 20 associates, achieving a 95% competency evaluation success rate.

Picker/Packer

VS & Co.
08.2020 - 06.2021
  • Processed over 200 orders weekly, achieving 98% on-time delivery and enhancing customer satisfaction.
  • Achieved 99% order accuracy while efficiently picking and packing over 150 orders daily for timely dispatch.
  • Optimized processes, cutting errors by 20% and boosting productivity by 15%.

Call Center Representative

Advanced Call Center Technologies, LLC
03.2019 - 05.2020
  • Executed over 1,000 transactions weekly with a 98% accuracy rate, streamlining operations.
  • Mentored 5 new team members, boosting team productivity by 20% and fostering collaboration.
  • Identified process improvements, boosting call handling efficiency by 12%.
  • Managed high call volumes, contributing to a 15% reduction in wait times.
  • Streamlined return processing, cutting customer wait times by 30%, enhancing overall satisfaction.

Cashier/cook

Aramark
01.2016 - 05.2018
  • Streamlined cash transactions and crafted meals, boosting customer satisfaction scores by 15% through exceptional service.
  • Managed daily cash flow and food preparation, leading to a 20% increase in customer satisfaction ratings.

Education

High School Diploma -

East High School
Columbus, OH
01-2026

Skills

  • Customer support specialist
  • Serving
  • Cleaning
  • Retail sales
  • Care plans
  • Customer service
  • SAP
  • Organizational skills
  • Dementia care
  • Communication skills
  • Time management
  • Microsoft Word
  • Insurance verifying
  • Document filing
  • Problem-solving abilities
  • Patient registration
  • Home care
  • Computer skills
  • Leadership
  • Senior care
  • Hoyer lift
  • Microsoft Excel
  • Hospitality
  • Front desk
  • Time management abilities
  • Benefits explanation
  • Care plan recommendations

Timeline

Patient Care Representative

Gifthealth
07.2024 - Current

Home Health Aide

The gifted hands
02.2022 - 08.2023

Daycare Teacher

Royal Child Daycare Center
03.2021 - 02.2024

Picker/Packer

VS & Co.
08.2020 - 06.2021

Manager

Mcdonalds
03.2019 - 04.2023

Call Center Representative

Advanced Call Center Technologies, LLC
03.2019 - 05.2020

Supervisor

Levy
04.2018 - 09.2024

Cashier/cook

Aramark
01.2016 - 05.2018

High School Diploma -

East High School

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