Breione Hall
Katy,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Insurance Sales Agent
Concentrix
09.2021 - 04.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Customer Service Representative
Walmart
08.2018 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05.2018
Skills
- Contract Review and Analysis
- Account Retention
- New Business Development
- Customer Needs Assessment
- Account Management
- Client Account Management
- Customer Service
- Insurance Sales
- Product Knowledge
- Computer proficiency
- Sales techniques
- Cold calling
- Time management
- Rapport building
- Problem-solving
Timeline
Insurance Sales Agent
Concentrix
09.2021 - 04.2023
Customer Service Representative
Walmart
08.2018 - 09.2021
High School Diploma -
Cypress Lakes High School
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