BreJae Johnson
Nashville,TN
Summary
-Compassionate Donor Care Specialist known for high productivity and efficient task completion. Skilled in donor communication, leadership management, and regulatory compliance. Excel at empathy, active listening, and teamwork to enhance donor experiences and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic management professional with demonstrated success supervising staff and building teams.
-Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
Work History
Donor Care Specialist
Blood Assurance
Nashville, TN, USA
10.2023 - Current
- Assisted with donor inquiries and provided information regarding donations, donation receipts, and other related matters
- Provided customer service support to donors via email and phone
- Worked closely with development team members to implement strategies that attract new donors while maintaining relationships with existing ones
- Developed relationships with existing donors by providing updated information about their next donation
Store Manager
Charlotte Russe
Franklin TN
01.2019 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Education
Phlebotomy Certificate -
Phlebotomy Training Course
Nashville, TNSkills
- Professionalism
- Strategic Planning
- Active Listening
- Reliability
- Organizational Skills
- Problem-Solving
- Time management abilities
- Self Motivation
- Teamwork and Collaboration
- Written Communication
- Goal Setting
- Public Speaking
Timeline
Donor Care Specialist
Blood Assurance
10.2023 - Current
Store Manager
Charlotte Russe
01.2019 - 10.2023
Phlebotomy Certificate -
Phlebotomy Training Course