
Experienced with donor relationship management, ensuring high levels of donor retention and satisfaction. Strong problem-solving abilities to address donor needs. Strong communication skills with peers and supervisor to ensure full understanding and to decrease arising issues. Track record of encouraging positive morale through interaction and support.
• Obtains and records accurate medical history, performs vitals, ensures donor eligibility, performs venipuncture on volunteer donors while remaining constantly aware of donor safety.
•Manage donor vasovagal reactions in calm and comforting manner.
• Maintains up to date knowledge and performs full operation of Red Cell, Platelet and Plasma Pheresis collections using MCS/Alyx/Trima Accel machine.
• Accuratley inputs donor charting and blood losses through Vista to ensure donor saftey.
• Maintains current understanding of all blood collecting SOPs.
• Complete daily quality control of equipment and materials.
• Excellent customer service by striving to provide each donor with a positive and pleasant experience.
• Understanding of medical terminology and anatomy.
• Knowledge of cGMP regulations.
• Follow all FDA, AABB and HIPAA guidelines and regulations associated with blood collections.
• Managed staff and organized weekly rotating schedule for 6 employees per day per shift.
• Ordered company products and managed store inventory on a weekly basis.
• Balanced cash drawers at end of each shift and prepared cash for bank deposit.
• Prepared orders upon request from customers.
• Provide excellent customer service by striving to provide each customer with a positive and pleasant experience.
Phlebotomy Certification
CPR 04/2021-04/2023