Brejuana Bynum
Norfolk,VA
Summary
Dedicated and dependable customer service professional with over four years of experience assisting clients, handling sensitive information, and providing high-quality support in healthcare and service-based environments. Strong communication skills with a focus on professionalism, efficiency, and customer satisfaction. Proven ability to manage administrative tasks and support office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, document management, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Clerk1
Eursdale-Mapp Communications
01.2026 - Current
- Managed data entry processes to ensure accurate record-keeping and information retrieval.
- Streamlined document organization, enhancing accessibility and operational efficiency for team members.
- Facilitated communication between departments, improving workflow and collaboration across projects.
- Trained new staff on office procedures and software applications, promoting a knowledgeable workforce.
- Assisted in the development of standard operating procedures, enhancing consistency in clerical tasks across the department.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Patient Service Representative
Procreate Fertility Center
04.2025 - 12.2025
- - Greet and assist patients in a professional and compassionate manner
- - Schedule appointments and manage patient records accurately
- - Handle phone calls, inquiries, and follow-ups while maintaining confidentiality
- - Process payments and insurance-related information
- - Collaborate with clinical staff to ensure smooth daily operations
- Managed patient inquiries and concerns, ensuring high levels of satisfaction and care.
- Facilitated patient appointments and consultations to enhance scheduling efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Data Entry Clerk
Conduent Business Services
06.2023 - 02.2025
- Processed high volumes of data accurately using advanced spreadsheet software.
- Maintained database integrity through regular audits and quality checks.
- Developed and implemented efficient data entry procedures to enhance productivity.
- Trained new staff on data management systems and operational protocols.
- Collaborated with cross-functional teams to streamline data workflows and reporting processes.
- Identified discrepancies in data sets, initiating corrective actions to ensure accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Customer Service Agent
Life Protect 24/7
07.2020 - 05.2023
- - Assisted customers with inquiries, account information, and service concerns
- - Provided clear explanations of products and services
- - Resolved customer issues while maintaining high satisfaction standards
- - Maintained accurate documentation and followed company procedures
- - Managed high call volumes in a fast-paced environment
- Resolved customer inquiries through multi-channel communication methods effectively.
- Provided accurate product information, enhancing customer understanding and satisfaction.
Education
High School Diploma -
IC Norcom High School
01-2020
Skills
- Customer Service & Support
- Call Handling & Phone Etiquette
- Appointment Scheduling
- Data Entry & Record Management
- Problem Solving
- Time Management
- Professional Communication
- Confidentiality & HIPAA Awareness
- Microsoft office
- Filing systems
- Confidentiality handling
- Database entry
- Records retrieval
- Attention to detail
- Document typing and formatting
Certification
BLS Certification
First Aid Certification
CPR Certification
Timeline
General Clerk1
Eursdale-Mapp Communications
01.2026 - Current
Patient Service Representative
Procreate Fertility Center
04.2025 - 12.2025
Data Entry Clerk
Conduent Business Services
06.2023 - 02.2025
Customer Service Agent
Life Protect 24/7
07.2020 - 05.2023
High School Diploma -
IC Norcom High School