Brenae Foster
Olive Garden - Darden Restaurants
8
years of professional experience
Server with a focus on guest service, food service quality, and keeping multiple tables organized at once. Brings strong attention to detail, accurate order handling, and steady coordination in fast paced dining settings. Supports a smooth guest experience by staying organized, communicating clearly, and adapting quickly during busy shifts.
Work History
Server/Bartender
1 Year 4 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Trained and mentored new staff on service protocols and menu knowledge.
- Managed multiple tables simultaneously, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and address customer needs efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served high customer volumes during special events, nights, and weekends.
Shift Manager
1 Year 1 Month- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Team Member
5 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Certified Trainer
1 Year 1 Month- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Team Member
4 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Server
2 Years 6 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Education
Bachelor Of Applied Science - Public Health
Bachelor Of Applied Science - Public Health
Skills
Cash handling
Employee training
Opening and closing procedures
Problem-solving
Inventory control
Staff supervision
Performance management
Labor scheduling
Hiring and onboarding
Conflict resolution
Timeline
Server/Bartender
Olive Garden - Darden Restaurants
04.2025 - CurrentRead More
Team Member
Playa Bowls
08.2023 - 01.2024Read More
Shift Manager
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06.2023 - 07.2024Read More
Certified Trainer
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05.2022 - 06.2023Read More
Team Member
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01.2022 - 05.2022Read More
Server
Friendly's Restaurant
07.2018 - 01.2021Read More
Temple University
Bachelor Of Applied Science from Public Health
Read More
Morgan State University
Bachelor Of Applied Science from Public Health
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