Summary
Overview
Work History
Education
Skills
Timeline
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Brenae Smith

Fairburn,GA

Summary

I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. With years of experience and more to go gaining extra knowledge. I work as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Including history managing large amounts of inbound call and outbound calla as well as inventory sustaining satisfactory relationships with customers.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Alorica
10.2023 - Current
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming varying complexities focusing on customer needs.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Collaborated with internal staff members such as Billing Specialists, Medical Coders, team managers, to resolve any discrepancies in patient's insurance information.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer.

Intake Specialist

Actec Systems
02.2022 - 01.2024
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Provided crisis intervention services as needed to clients in distress.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Respond to customer inquires via phone in a timely and professional manner.

Package Scanner

Amazon
06.2022 - 01.2023
  • Scanned packages and ensured accuracy of data entry into computer system.
  • Collaborated with team members to achieve daily goals and meet company expectations.
  • Provided successful work within tight deadlines n a fast-paced environment.

Barista

Planet Smoothie
12.2019 - 10.2022
  • Provided prompt customer service with friendly and professional attitude.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Solved problems, finding possible causes and taking action to correct.
  • Operated POS system for quick order entry and cash.

Education

Some College (No Degree) -

Atlanta Metropolitan State College
Atlanta, GA

High School Diploma -

Connections Academy High School
Duluth, GA
06.2021

Skills

  • Multi-Line Phone Systems
  • Charting and Clinical Documentation
  • Inventory Management
  • Research and Analysis
  • Multitasking
  • Customer Relationship Management
  • Microsoft
  • CRM Software
  • Salesforce

Timeline

Member Service Representative

Alorica
10.2023 - Current

Package Scanner

Amazon
06.2022 - 01.2023

Intake Specialist

Actec Systems
02.2022 - 01.2024

Barista

Planet Smoothie
12.2019 - 10.2022

Some College (No Degree) -

Atlanta Metropolitan State College

High School Diploma -

Connections Academy High School

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Brenae Smith