BRENDA AGUILAR COVARRUBIAS
San Jacinto,CA
Summary
Adept at managing challenging behaviors and enhancing patient comfort, I leveraged compassionate caregiving and vital signs monitoring skills at DCCI. Demonstrated exceptional multitasking and teamwork at LAS CACHANILLAS, ensuring high-quality service. My proactive approach and ability to maintain high sanitation standards have consistently improved client health and satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Amazon
10.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Care Aide
DCCI
01.2017 - 10.2023
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Scheduled and accompanied clients to medical appointments.
SERVER
LAS CACHANILLAS
01.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Host
Las Espuelas
08.2015 - 11.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
CERTIFY LICENSE - PHLEBOTOMY
VOCATIONAL INSTITUTE, TEMECULA
Temecula, CA07.2018
No Degree - SOCIAL WORKER
Moreno Valley College
Moreno Valley, CA06.2012
Skills
Recreational Activities
Compassionate Caregiving
Housekeeping tasks
Vital signs monitoring
Dementia Care
Languages
Spanish
Full Professional
Timeline
Supervisor of Operations
Amazon
10.2021 - Current
SERVER
LAS CACHANILLAS
01.2019 - 02.2020
Care Aide
DCCI
01.2017 - 10.2023
Host
Las Espuelas
08.2015 - 11.2017
CERTIFY LICENSE - PHLEBOTOMY
VOCATIONAL INSTITUTE, TEMECULA
No Degree - SOCIAL WORKER
Moreno Valley College
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