Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Brenda Alcaraz

Marshalltown,Iowa

Summary

Dynamic office professional with a proven track record in customer service and office administration. Skilled in communication and problem-solving, driving operational efficiency and enhancing team collaboration.

Overview

12
years of professional experience

Work History

Aspen Dental

Assistant Office Manager
03.2024 - Current

Job overview

  • Assisted in managing daily office operations to ensure smooth workflow.
  • Coordinated scheduling and appointment management for dental staff and patients.
  • Streamlined communication between departments to enhance efficiency and collaboration.
  • Handled patient inquiries with professionalism, contributing to positive patient experiences.
  • Trained new administrative staff on office protocols and software systems.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.

Al Exito, Inc.

Facilities Coordinator
09.2020 - 06.2021

Job overview

  • Facilitated the integration of social-emotional learning concepts into daily lesson plans, promoting comprehensive student development.
  • Implemented differentiated instruction techniques to cater to the diverse learning needs of all students.
  • Participated in after-school programs to provide enrichment opportunities for students who needed additional academic support or extracurricular activities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Helped students explore concepts with engaging, learning-focused activities.

Smokin G's BBQ

Server
04.2014 - 09.2014

Job overview

  • Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
  • Managed table assignments efficiently to optimize dining flow and enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and quality standards were met.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

University of Iowa
Iowa City, IA

Bachelor of Arts from Political Science
05-2018

Skills

  • Customer service
  • Office administration
  • Staff training
  • Account reconciliation

Languages

Spanish
Native or Bilingual

Timeline

Assistant Office Manager

Aspen Dental
03.2024 - Current

Facilities Coordinator

Al Exito, Inc.
09.2020 - 06.2021

Server

Smokin G's BBQ
04.2014 - 09.2014

University of Iowa

Bachelor of Arts from Political Science
Brenda Alcaraz