Brenda Amador
North Las Vegas,NV
Summary
Dynamic barista with exceptional customer service skills at T-mobile Arena. Recognized for fostering customer loyalty through relationship building and efficient service. Proven ability to manage time effectively in high-pressure environments, ensuring a welcoming atmosphere and maintaining high standards of cleanliness.
Overview
4
4
years of professional experience
Work History
Barista
T-mobile Arena / Pizza Forte
Las Vegas, NV
08.2022 - Current
- Prepared high-quality beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Assisted in training new baristas on beverage preparation techniques and customer interaction.
- Implemented suggestions for improving workflow efficiency in beverage preparation processes.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Food Service Worker
Virgin Hotels
Las Vegas, NV
09.2022 - 08.2024
- Prepared high-quality beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Assisted in training new baristas on beverage preparation techniques and customer interaction.
- Implemented suggestions for improving workflow efficiency in beverage preparation processes.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Allegiant Stadium
Las Vegas, NV
10.2022 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to improve workflow during high-traffic events.
- Handled cash, credit, and digital payment methods accurately and securely.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored inventory levels at registers, restocking supplies as needed for seamless operations.
Education
High School Diploma -
Clark County Acceleration Academy
2020 W Craig Rd #301, North Las Vegas, NV 8903206.2024
Skills
Time management
Friendly and outgoing
Attention to detail
Cash handling
Active listener
Exceptional customer service
Order taking
Cash register operation
Espresso machine operation
POS systems
Food preparation
Menu memorization
Stocking supplies and retail products
Excellent communication
Coffee and tea preparation
Relationship building
Multitasking Abilities
Flexible schedule
Cleaning and sanitizing
Speedy and efficient
Conversant in language
FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Allegiant Stadium
10.2022 - 02.2024
Food Service Worker
Virgin Hotels
09.2022 - 08.2024
Barista
T-mobile Arena / Pizza Forte
08.2022 - Current
High School Diploma -
Clark County Acceleration Academy